Position Description
We are seeking a highly motivated and sales driven leader to take on the role as General Manager to join our team! This is a great position for someone who loves sales and is passionate helping our members achieve their health and wellness goals. This role involves spending time working at a designated club to improve sales, overall processes and develop and lead a team of leaders to do the same. Candidates must have great people skills, willingness to learn and a strong desire to help others achieve optimal results. An ideal candidate must have a passion for fitness, demonstrate a drive for success, and a history of commitment, delivering results and motivating clients.
Departments
Operations and Sales
Position Purpose
Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose
To create loyal, lifelong fans and exercise practitioners.
Other Responsibilities
- Employee behavior and success
- Deliver great customer service
- Club cleanliness
- Building and equipment maintenance and safety -- including training of CPR and AED
- Overall operations of club
Accountabilities
- Membership Sales (Club and Individual - including services, products, programs)
- Membership Billing
- Payroll Budget
- Employee training, coaching, success and problem resolution
- Customer Service (friendly, clean, helpful, problem resolution)
- Fitness Sales Pipeline
- Information Hub (product knowledge, programs, events etc.)
- Employee and member safety
Requirements for Success
- Fight hard to win.
- Lead by example.
- Takes ownership of results.
- Adapts well and quickly to various situations.
- Team player and be willing to jump into any task and get it done.
- Engage and communicates well with members and teammates with a customer service mentality.
- Possess strong mathematical, analytical and sales skills.
- Strong attention to detail while producing accurate and high quality work.
- Available to work weekdays, weekends, holidays, mornings, early-mornings, afternoons, evenings and late-night shifts.
- Must be extremely organized.
- Able to work independently, multi-task in a fast pace and demanding work environment.
- Comfortable with a computer/technology, ability to quickly shift focus.
- Good phone etiquette.
Other Requirements
- Must successfully pass Background Check.
- CPR certification required within 30 days of hire