About the Company 1-Tom-Plumber and Tidewater Restoration are professional, service-focused companies specializing in plumbing, drains, water damage mitigation, mold remediation, and construction services. We serve both commercial and residential customers across Florida, with a reputation built on reliability, excellence, and customer satisfaction.
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About the Role The General Manager is responsible for the day-to-day operational performance of both 1-Tom-Plumber and Tidewater Restoration. This role owns profitable execution, production team accountability, throughput, customer experience, operational discipline, and growth across all divisions. The GM reports to Ownership Group / Operations Leadership and is ultimately responsible for operational execution across the company.
Direct Reports Restoration Team Leader, Reconstruction Team Leader, Lead Technician/Plumbing Team Leader, Project Managers, Field Supervisors
Key Responsibilities
Operational Leadership & Accountability
- Lead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administrative coordination
- Hold department leaders accountable to KPIs, standards, and expectations
- Maintain operational alignment between field and office teams
- Resolve escalated operational issues quickly
Revenue & Profitability Management
- Own overall company operational performance, including revenue, gross margin, average ticket, technician productivity, and close rates
- Identify and address operational margin leakage
- Partner with Finance Leadership on profitability reporting
Team Leadership & Development
- Develop leaders within each division and conduct regular leadership meetings and accountability reviews
- Coach Team Leaders, Project Managers, Dispatch, and Administrative staff
- Build a culture of urgency, accountability, professionalism, and teamwork
Customer Experience
- Ensure high-quality customer communication standards and resolve escalated customer concerns
- Maintain and reinforce review capture systems across all divisions
Systems & Process Enforcement
- Ensure SOPs are consistently followed and partner with Operations Leadership on process improvement
- Maintain operational discipline within ServiceTitan, Albi, Clean Claims, and Paycom
Scheduling & Throughput Oversight
- Oversee scheduling across all divisions to ensure technician utilization, job velocity, and booking efficiency
Fleet, Equipment & Operational Readiness
- Ensure trucks, equipment, and warehouses remain organized, maintained, and operationally ready
Reporting & KPI Accountability
- Review and report on revenue by division, gross margin, technician productivity, job cycle time, days to invoice, AR aging, callback rates, and scheduling efficiency
Qualifications
- 7+ years of leadership experience in plumbing, restoration, construction, or home service industries
- Proven experience managing operations with full P&L responsibility and financial accountability
- Demonstrated success leading multiple departments, including Production, Sales, Customer Service, and Administration
- Strong financial management skills, including budgeting, forecasting, KPI tracking, and performance reporting
- Exceptional leadership, coaching, team development, and conflict resolution abilities
- Experience with field service management platforms such as ServiceTitan, Albi, or similar preferred
- High level of professionalism, integrity, accountability, and customer-focused decision-making
- Self-motivated, results-driven leader with a track record of xhqgsiq improving operational performance and driving revenue growth
Compensation & Benefits
Compensation:
Base Salary: $95,000–$145,000 , depending on experience (typical starting base around $115,000 )
Quarterly Performance Bonus: Annual target of up to $20,000 , based on individual and company performance
Total Compensation Potential: Up to $135,000–$165,000 for strong performers
Annual Merit Increases: Typically 3%–5% , based on performance and market benchmarking
Benefits:
• Company-sponsored medical insurance (employee contribution approximately $10/week)
• Dental and vision insurance
• 401(k) with up to a 3% company match
• 10 days of paid time off (PTO)
• 8 paid holidays annually
• Company vehicle or vehicle allowance (if applicable)
• Company phone, laptop, and necessary technology provided
• Paid training and professional development
• Career advancement opportunities within a rapidly growing company
• Team-oriented, family-focused culture with leadership that invests in your success
General Manager in melbourne at Unknown Company
This position is listed as full time and onsite.