General Manager

Join to apply for the General Manager role at CKE Restaurants, Inc.

Responsibilities

1. Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
2. Responds positively and quickly to Guest concerns.
3. Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
4. Ensures all employees are trained and empowered to deliver total Guest satisfaction.
5. Evaluates each employee’s ability to maintain high levels of Guest satisfaction.
6. Continuously improves the skills, knowledge and morale of all employees.
7. Train, coach and provide regular performance feedback (positive and corrective).
8. Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
9. Develops and executes the business plan (including fiscal responsibilities, manpower planning, and local marketing) for the restaurant.
10. Utilizes labor effectively to meet budget.
11. Responsible for financial results.
12. Executes company-wide marketing programs.
13. Enforces all labor laws (federal, state, and local).
14. Upholds company food safety, handling, and sanitation requirements to ensure health and safety of Guests and employees.
15. Models and encourages CKE shared values.
16. Focuses on Guest satisfaction and demonstrates high personal integrity, treating all employees with honesty, respect, and dignity.
17. Is performance-oriented, clearly communicates expectations, measures results, recognizes good performance, and addresses poor performance.

Qualifications - External

Education

High school diploma or equivalent.

Experience

3–5 years in management position, preferably in a restaurant setting.

Hours

Able to work a standard 47.5–50 hour week with flexible hours as needed, scheduled by the General Manager or District Manager.

Skills & Abilities

• Basic computer knowledge.
• Financial and analytical skills including planning, budgeting, scheduling, and P&L management.
• Organizational, planning, and time management skills.
• Team building and problem-solving skills.
• Good verbal and written communication skills.

Physical Abilities

• Work long hours and stand for extended periods.
• Work around heat and in close quarters with others.
• Move throughout the restaurant to observe operations and employee performance.
• Able to lift 50–75 pounds comfortably.
• Work with various cleaning products.