General Manager

General Manager at Chick-fil-A Lansing

Full job description

About Chick-fil-A Lansing

At Chick-fil-A Lansing, we pride ourselves on providing remarkable service, great tasting food, a clean and pleasant restaurant, and a kind and caring team. Investment into our team is a top priority for us, and we dedicate time to developing and coaching individuals to reach their full potential. We are seeking a highly competitive individual that is result oriented and driven to achieve excellence in all

areas of the business.

Position Summary:

The General Manager is responsible for overseeing all aspects of the restaurant’s operations, ensuring exceptional guest experiences and maintaining high standards in a high-volume environment. This role requires strong leadership, a keen sense of operational

management, and the ability to guide a large team toward success. The General Manager will work closely with the Operator and Executive Director Team to meet and exceed business goals, develop team members, and foster a positive culture aligned with Chick-fil-A’s core principles.

Key Responsibilities:

Leadership & Team Development:

• Lead, coach, and inspire a team of Leaders and Team Members while cultivating a culture of excellence and teamwork.
• Assist with recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members.
• Conduct regular performance evaluations and create action plans for employee growth and improvement.
• Foster clear communication and delegation within the management team to ensure operational success.

Operational Management:

• Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards.
• Ensure smooth operation during peak times and non-peak times.
• Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting.
• Maintain Chick-fil-A’s standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and local health and safety regulations.
• Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruption

Guest Experience & Customer Service:

• Champion Chick-fil-A’s commitment to "Second Mile Service," ensuring every guest receives personalized and exceptional care.
• Handle guest feedback and resolve issues promptly to ensure a positive guest experience.
• Continuously assess and improve the overall guest experience by analyzing feedback, trends, and service metrics.

Financial & Business Management:

• Manage the restaurant’s financial performance, including sales, food costs, labor costs, and overall profitability.
• Analyze financial reports, set targets, and develop action plans to meet and exceed sales goals.
• Monitor inventory and order supplies while implementing strategies to reduce waste and control costs.
• Ensure compliance with cash handling policies and accurate financial reporting.

Community Engagement & Brand Building:

• Actively participate in community outreach and events to build strong relationships with local organizations, schools, and residents.
• Partner with the marketing team to execute local promotions, initiatives, and events that reflect Chick-fil-A’s community values.
• Serve as a brand ambassador by representing Chick-fil-A’s mission and values in the Lansing and surrounding communities.

Qualifications:

• Minimum of 3-5 years of experience managing a high-volume restaurant, preferably in a Chick-fil-A Restaurant.
• Strong understanding of restaurant operations, financial management (P&L), and labor optimization.
• Proven track record of leading large teams in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.
• Proficiency in Chick-fil-A’s operational systems and standards (preferred but not required).
• Passion for customer service and community engagement.
• Result-oriented with a highly competitive spirit
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits:

• Competitive pay
• Health, dental, and vision insurance contributions
• 401k contributions
• Paid time off
• Scholarship Opportunities
• Employee meals
• Ongoing investment in leadership development

REQUIREMENTS

• Bachelor's Degree or Equivalent Experience
• Chick-fil-A Experience Preferred
• Availability Monday-Saturday (5am-11pm)
• Minimum of 5 years Restaurant Management Experience Required
• Customer Service Experience Required

At Chick-fil-A® Lansing, work feels like purpose. Team Members build real skills, support one another, and grow in a positive, encouraging environment. Local Owner/Operator Kate McNerney is dedicated to helping each Team Member reach their potential while giving back to the community we serve.