General Manager

General Manager

TitleMax – Lagrange, GA

Job Overview

As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service. It’s a high‑performance, customer‑focused environment designed to inspire growth and innovation.

Opportunity & Development

We invest in your growth through hands‑on coaching, executive exposure, and development programs. Your drive for results and passion for people coupled with our comprehensive training will equip you with the tools to make an impact on your team, customers, career, and earning potential.

Compensation and Benefits

Hourly pay rate: $19.25 with eligibility for performance bonuses.

Benefits:

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple medical insurance coverage choices including telemedicine and FSA.
• Traditional 401(k) and Roth 401(k) with generous company match.
• Company‑Sponsored Life and AD&D Insurance.
• Voluntary benefits (dental, vision, short‑term and long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance).
• Free mental health resources, life coaching, and more via the Employee Assistance Program.
• Exclusive discounts from nationwide and local retailers through the Discount Marketplace.
• Paid time off starting with 12 days in the first year.
• Business casual dress code allowing jeans and sneakers.
• Benefits subject to change with or without notice; consult governing plan documents for details.

Essential Duties and Responsibilities

• Manage overall store performance to meet or exceed company standards.
• Coach, lead, and develop all team members to build new business and increase store growth through training on systems, account management, recovery, and performance reporting.
• Lead local marketing strategies, partner opportunities, referrals, and community events to drive revenue.
• Examine, evaluate, and process loan/pawn applications and related transactions, assessing risk within established limits.
• Enforce quality standards, procedures, and local and state laws; participate in audits and compliance reviews.
• Supervise and maintain office security, cash management, loss prevention, and documentation of cash variances, vault, inventory, deposits, and expenses.
• Conduct opening and closing procedures and train staff on keyholder duties.
• Participate in hiring, retention, and review of new employees.
• Develop work schedules according to budget, workloads, and store needs.
• Handle complex customer situations with integrity and professionalism.
• Maintain store appearance, schedule maintenance, display marketing materials, and perform on‑site vehicle appraisals and external marketing tasks as needed.
• Work efficiently in a fast‑paced environment, handling multiple tasks to meet performance standards.
• Maintain a full‑time work schedule with regular in‑person attendance, including weekends; minimum 40 hours per week.
• Store hours and minimum hours may change; discuss requirements with recruiter.

Qualifications and Skills

• High school diploma or equivalent.
• Minimum two years of supervisory or leadership experience in retail, finance, service, or related industry.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency with phones, point of sale, Microsoft Office, and other systems.
• Valid driver’s license, auto insurance, and personal vehicle for the workday (mileage compensated).
• Minimum age 18 (19 in Alabama).
• Background check required and considered in accordance with applicable law.
• Ability to meet physical demands: standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls such as a keyboard.

Preferred Qualifications

• Associate’s degree or higher.
• Experience in check cashing, document verification, or money order processing.
• Bilingual (English/Spanish) preferred and may be required for certain locations.

Workplace Awards & Recognition

Honored as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. Designated Top Employer for Hispanic and Latino employees by HLPA in 2023, 2024, and 2025. Named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S., offering over 10 brands across more than 1,500 stores and online products in 20 states. We provide customers, team members, and communities with the Power of Choice to access short‑term financial services when they need them most.

Learn more at

Important: The Community Choice Financial® Family of Brands will never ask for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other protected characteristic. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.