General Manager - Commercial Cleaning & Janitorial Services
Knoxville, TN
We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Knoxville, Tennessee.
This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.
Key Responsibilities
- Lead branch operations, multi-site management, and field operations teams
- Manage full P&L responsibility , budgeting, forecasting, and EBITDA performance
- Control direct labor costs, staffing levels, overtime management, and productivity metrics
- Drive customer retention, account management, and client satisfaction
- Oversee janitorial services, commercial cleaning operations, facility maintenance support services
- Execute business development strategies, B2B sales growth, and contract expansion
- Conduct performance management, employee engagement initiatives, and succession planning
- Ensure compliance with OSHA, safety regulations, quality control standards, and company policies
- Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics
Qualifications
- 5+ years of experience in branch management, operations management, or multi-site leadership
- Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries
- Proven success with budget management, cost control, workforce management, and EBITDA growth
- Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning
- Experience with B2B account management, contract services, and recurring revenue models
- Proficient in analyzing operational reports, labor modeling, and production rates
Preferred Experience
- Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)
- Experience managing hourly workforce environments
- CRM or workforce management software experience
Work Environment
- Office-based with frequent client site visits throughout the Fort Wayne area
- Local travel required
- Availability for occasional after-hours customer support
Keywords Included:
- Branch Manager • General Manager • Operations Manager • Commercial Cleaning • Janitorial Services • Facility Services • Workforce Management • B2B Sales • Account Management • Multi-Site Operations • Service Industry Leadership
Zip codes: 37901, 37902, 37929, 37995, 37922, 37934, 37919
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