Overview
Join to apply for the General Manager role at CKE Restaurants, Inc. .
Responsibilities
- Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
- Responds positively and quickly to Guest concerns.
- Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
- Ensures all employees are trained and empowered to deliver total Guest satisfaction.
- Evaluates each employee’s ability to maintain high levels of Guest satisfaction.
- Continuously improves the skills, knowledge and morale of all employees.
- Train, coach and provide regular performance feedback (positive and corrective).
- Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
- Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.
- Utilizes labor effectively to meet budget.
- Responsible for financial results.
- Executes company-wide marketing programs.
- Enforces all labor laws (federal, state and local).
- Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.
- Models and encourages CKE shared values.
- Is completely focused on and driven by the Guest.
- Is of high personal integrity and treats all employees with honesty, respect and dignity.
- Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.
Qualifications
- Education : High school diploma or equivalent.
- Experience : 3–5 years in a management position (preferably restaurant experience).
- Hours : Able to work a standard 47.5–50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated by the General Manager or District Manager.
- Skills & Abilities :
- Basic knowledge of computers.
- Financial/analytical aptitude including planning, budgeting, scheduling and P&L management.
- Organizational, planning and time management.
- Team building skills.
- Problem solving skills.
- Good verbal and written communication skills.
- Physical Abilities :
- Work long hours.
- Stand for long periods of time.
- Work around heat.
- Work around others in close quarters.
- Move throughout the restaurant and observe restaurant operations and employee work performance.
- Able to lift 50–75 pounds comfortably.
- Work with various cleaning products.
- Seniority level : Mid-Senior level
- Employment type : Full-time
- Job function : Management and Manufacturing
- Industries : Restaurants