City Wide Facility Solutions – Milwaukee, Wisconsin
General Manager – Southeast Wisconsin Business
Key Responsibilities
- Lead with integrity, humility, professionalism, and emotional intelligence.
- Create a culture centered on accountability, teamwork, positivity, continuous improvement, and operational excellence.
- Inspire, coach, and develop leaders across the organization.
- Foster an environment where employees feel supported, challenged, valued, and empowered to grow.
- Set emotional tone and leadership standard through consistent communication and behavior.
- Build trust and alignment across all departments and teams.
- Develop and execute strategic growth initiatives that drive revenue, retention, and profitability.
- Lead and support sales initiatives focused on expanding market presence throughout southeastern Wisconsin.
- Identify opportunities for operational improvements, scalability, and long‑term business growth.
- Analyze key business metrics and financial performance to inform decisions.
- Maintain focus on strategic priorities while balancing daily operational demands.
- Oversee daily operations across sales, operations, finance, administration, and client management.
- Ensure operational consistency, accountability, and alignment with company standards and expectations.
- Drive performance through scorecards, goals, and measurable outcomes.
- Improve client satisfaction, retention, and NPS performance.
- Build operational systems and processes supporting sustainable long‑term growth.
- Manage budgeting, forecasting, and financial planning.
- Maintain strong knowledge of financial statements, profitability, labor management, and operational efficiency.
- Ensure responsible stewardship of company resources and financial performance.
- Cultivate strong relationships with employees, clients, independent contractors, vendors, and community partners.
- Represent the company professionally within the Milwaukee business community.
- Strengthen partnerships contributing to long‑term organizational success.
- Demonstrate exceptional communication and interpersonal skills.
- Show strong decision‑making ability and sound judgment.
- Exhibit resilience and composure under pressure.
- Combine strategic thinking with operational execution.
- Show high emotional intelligence under pressure.
- Lead through change and organizational growth.
- Commit to developing people and building future leaders.
- Display consistency, accountability, and follow‑through.
- Adopt a solutions‑oriented and proactive mindset.
- Create momentum, clarity, and alignment throughout the organization.
Qualifications
- 7–10+ years of progressive leadership experience in operations, business management, sales leadership, or general management.
- Proven success leading high‑performing teams in a growth‑oriented environment.
- Strong operational, organizational, and financial management skills.
- Exceptional communication, coaching, and relationship‑building abilities.
- High emotional intelligence under pressure.
- Strategic thinker with ability to execute tactically.
- Entrepreneurial mindset with adaptability in fast‑paced environments.
- Strong accountability and follow‑through.
- Proficiency with Microsoft Office and business software (CRM, ERP).
- Bachelor’s degree in Business or related field; MBA preferred.
Physical Demands
Prolonged sitting, standing, walking, bending, and occasional lifting up to 70 pounds. Occasional local travel and outdoor work may be required.
Benefits
- Base Salary: $110k plus commissions; $175k–$200k on track for top performers.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k) with 4% Company Match
- PTO (Paid Time Off)
- 9 Paid Company Holidays
- Monthly Auto Allowance
- Awards Trips based on performance
- Company Cell Phone
- Exceptional Work/Life Balance
- Ongoing Training & Leadership Development