Overview
We are seeking a strategic, results-driven General Manager to lead and grow a specialized Analytical Laboratory serving the Pharmacy Compounding, Pharmaceutical, and Cosmetic industries. This role is responsible for setting the strategic direction, driving profitable growth, and ensuring operational excellence while fostering a high-performance, continuous-improvement culture.
Responsibilities
- Develop and execute strategic plans to drive growth, profitability, and customer experience
- Identify and pursue new business opportunities while strengthening client engagement and retention
- Provide overall leadership of laboratory operations, including staffing, performance management, and talent development
- Lead sales and marketing strategy development and execution
- Establish performance metrics aligned with strategic, operational, and financial goals
- Ensure consistent delivery of high-quality laboratory services
- Drive continuous improvement initiatives to improve efficiency, reduce costs, and enhance turnaround times
- Lead implementation of AI, automation, LIMS, and laboratory software systems
- Evaluate and approve investments in equipment, infrastructure, and talent
- Oversee P&L performance, budgeting, and financial reporting
- Ensure compliance with OSHA, FDA/DEA, quality standards, and internal policies
- Maintain strong relationships with key customers and stakeholders
Qualifications
- Bachelor’s degree in a science-related field; MBA preferred
- 10+ years of laboratory leadership experience
- Expertise across analytical instrumentation (LC-MS, HPLC, GC-FID, ICP-MS, UV-VIS, IR)
- Strong knowledge of cGMP/GLP, ICH, USP/NF, FDA regulations, and method validation
- Proven success in business development and profit center management
- Strong commercial acumen with an innovative, entrepreneurial mindset
- Demonstrated people leadership, communication, and decision-making skills
- High attention to detail with strong analytical and problem-solving abilities