About the Company
East Coast Warehouse & Distribution is seeking an experienced General Manager to oversee operations for our Houston, Texas facility, which includes both general warehousing and a Centralized Examination Station (CES). This role is responsible for managing daily operations, ensuring regulatory compliance, enhancing operational efficiency, and leading a team to deliver exceptional service to our clients.
About the Role
The ideal candidate has proven experience in warehouse and CES management, a strong understanding of logistics and distribution, and excellent leadership skills.
Responsibilities
Operational Management:
- Oversee daily operations of both the warehouse and CES, ensuring efficient and effective workflows, timely processing of goods, and adherence to company standards.
- Develop and implement strategies to optimize inventory management, shipping, receiving, storage, and overall warehouse processes.
- Monitor key performance metrics and adjust operations as needed to maintain productivity and accuracy.
Compliance and Regulatory Requirements:
- Ensure the CES meets all federal regulations, including Customs and Border Protection (CBP) requirements.
- Maintain up-to-date knowledge of laws and regulations related to imports, exports, and examination processes.
- Coordinate with CBP officers and other agencies to facilitate inspections and resolve compliance issues.
Leadership and Team Development:
- Lead, mentor, and develop a diverse team of warehouse and CES employees, including supervisors, clerks, and warehouse staff.
- Establish clear performance goals, provide regular feedback, and foster a collaborative work environment.
- Conduct training sessions to ensure staff are knowledgeable about safety protocols, operational procedures, and regulatory compliance.
Customer Service and Client Relations:
- Serve as the primary point of contact for clients utilizing the warehouse and CES facilities, addressing their needs and resolving issues promptly.
- Work closely with customers to understand their requirements, provide customized solutions, and maintain a high level of client satisfaction.
- Collaborate with the sales and customer service teams to support new client onboarding and contract renewals.
Financial and Budget Management:
- Develop and manage the warehouse and CES budget, including labor, equipment, maintenance, and other operational expenses.
- Monitor financial performance, implement cost‑saving measures, and achieve profitability goals.
- Prepare and present regular financial reports to senior management.
Health and Safety Compliance:
- Ensure the facility complies with all OSHA regulations and company safety policies.
- Conduct regular safety audits, training, and emergency preparedness drills.
- Address any safety issues promptly and promote a culture of safety among staff.
Qualifications
- Minimum of 7 years of experience in warehouse management
- Proven leadership skills with experience managing large teams and overseeing complex logistics operations.
- Strong knowledge of CBP regulations, import/export requirements, and CES operations is a plus
- Excellent communication and interpersonal skills, with a focus on customer service and client satisfaction.
- Proficiency in warehouse management systems (WMS) and other logistics software.
- Strong analytical and problem-solving skills, with a focus on continuous improvement.