Position: General Manager
Employment Type: Full-Time | Exempt
Position Overview
The General Manager is the senior operating leader responsible for full P&L ownership, operational execution, team leadership, and growth strategy for a residential home services business operating within a larger growth platform.
This role blends hands‑on operational oversight with financial accountability and strategic planning.
Core Responsibilities
Operations & Service Delivery
Lead installation, service, repair, dispatch, and scheduling functions
Oversee warehousing, inventory, fleet, tools, and asset utilization
Ensure execution of safety, quality, and customer experience standards
Improve workflows, SOPs, and operational dashboards
Remove bottlenecks and drive field productivity
Own full P&L performance
Develop and manage budgets and forecasts
Monitor job costing, gross margins, labor efficiency, and overhead
Drive pricing discipline and cost controls
Analyze KPIs and operating performance
Partner with sales to improve close rates and revenue performance
Support customer and channel relationships
Contribute to market expansion initiatives
Recruit, develop, and retain managers and field teams
Establish performance metrics and accountability
Lead performance reviews and coaching
Foster a culture of safety and operational excellence
Compliance & Risk
Ensure compliance with safety and regulatory requirements
Maintain safety programs and training standards
Oversee insurance and risk management practices
Qualifications
Required
7+ years leadership in home services, construction, or field operations
Proven P&L ownership
Strong financial and operational acumen
Experience leading managers and scaling teams
Strong decision‑making and communication skills
Preferred
Experience in residential trades
Experience in growth‑oriented or investor‑backed environments
Experience with field service management software
Competitive compensation commensurate with experience. Incentive compensation and long‑term upside available.
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