General Manager, HOA

Job Description

Legum and Norman, an Associa company, is hiring an experienced General Manager to oversee its large-scale, 55+ active adult community in Annapolis, MD.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects, including capital improvements.

The General Manager is the liaison among homeowners, Board members, Committee Members, association management staff, and maintenance vendors and contractors.

Daily Responsibilities

• Implement Board policy and directives within the scope of the management agreement. Work with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect the community. Ensure the community is well maintained and that code, compliance, rules & regulations are followed.
• Issue violation notices to homeowners and follow up to ensure corrections were made.
• Meet and greet homeowners, residents, board members and maintenance vendors and contractors.
• Research and respond to inquiries in person, by phone, and email.
• Enter data and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret balance sheet, income statement, operating expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and manage capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow up with homeowners on the Board’s decision.
• Other projects as assigned.

Annual salary: $115K - $130K

Requirements

• 5+ years of community association management experience.
• Experience managing large-scale HOAs and/or 55+ active adult communities is highly preferred.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented with a proactive communication style.
• Takes ownership and initiative; forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, including balance sheet, income statement, operating expenses, reserve study, delinquency reports, variance analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.