General Manager

TITLE:  General Manager

SALARY/WAGE RANGE: $150,000 - $180,000 / Year

Hilo Hawaiian Hotel, Trademark Collection by Wyndham, is seeking a dynamic, results-driven General Manager to lead our hospitality operations and oversee all aspects of the hotel’s daily operations. This role requires a strong leader with experience managing a branded hotel, including guest services, housekeeping, maintenance, sales, revenue management, and an on-site restaurant, while ensuring exceptional guest experiences and achieving operational and financial goals.

The General Manager is responsible for delivering exceptional guest experiences, maintaining brand standards, developing a strong operating team, maximizing revenue, controlling expenses, and achieving established financial and operational goals. The successful candidate will demonstrate proven leadership in a branded hotel environment, strong financial and business acumen, and the ability to manage hotel and restaurant operations effectively.

The ideal candidate will have a strong understanding of brand standards, quality assurance requirements, operating procedures, and guest satisfaction expectations, along with experience leading department managers and developing a service-oriented team.

PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

1.    Hotel Operations: Direct daily hotel operations to ensure service excellence, operational efficiency, and compliance with brand standards.

2.    Financial Performance: Manage budgets, forecasts, operating expenses, and profitability while identifying opportunities to increase revenue and control costs.

3.    Restaurant Operations: Oversee restaurant performance, including service quality, food and beverage costs, labor management, sanitation, and profitability.

4.    Guest Satisfaction: Monitor guest feedback, address escalated concerns, and implement improvements to enhance the guest experience and online reputation.

5.    Brand Compliance: Maintain brand operating standards, quality assurance requirements, and inspection readiness.

6.    Team Leadership: Recruit, train, coach, and hold department managers accountable for performance and established goals

7.    Sales and Revenue: Collaborate with sales and revenue management teams to improve occupancy, room rates, restaurant revenue, and overall business performance.

8.    Property Maintenance: Oversee preventive maintenance, property condition, safety, security, and capital improvement needs.

9.    Reporting and Accountability: Provide regular financial and operational updates to ownership and ensure action items are completed within established timelines.

10.  Regulatory Compliance: Ensure compliance with applicable federal, State of Hawaii, and local requirements.

Qualifications:  

• Demonstrated success managing hotel operations in accordance with established brand standards and quality assurance requirements.
• Experience overseeing an on-site restaurant or hotel food and beverage operation.
• Strong financial management skills, including budgeting, profit-and-loss analysis, forecasting, and expense control.
• Proven ability to improve operational performance, guest satisfaction, and profitability.
• Strong leadership skills, with the ability to develop teams, establish accountability, and address performance issues effectively.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays, and respond to operational needs as required.

Education:

• High school diploma or the equivalent is required.

SPECIAL JOB DIMENSIONS:

• Travel time: 1 – 4 times per year to the Honolulu Corporate Office.

This is an on-site position located at the Hilo Hawaiian Hotel. Employees must comply with the company’s attendance policy