About the Role
The Heavy Rental General Manager is responsible for setting and achieving the Machine Division Heavy Rental Fleet’s short and long-term strategic plans in alignment with the company's Vision, Mission, and Values.
Department and Employment
- Department: Machine Division (MAC)
- Employment Type: Full Time
- Location: Irving-Las Colinas
Key Responsibilities
- Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
- Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
- Understands customer needs in Heavy Rental and executes a strategy to build value for customers and return for stakeholders
- Leads the Heavy Rental Fleet’s operational processes in customer service delivery, fleet asset management, and fleet maintenance
- Maintains and grows collaborative relationships across Machine sales and Service, Texas First Rentals and SITECH, the Caterpillar dealer network, and with customers
- Hires, trains, develops, evaluates and manages the human resources of the Heavy Rental Fleet to consistently exceed customer service, rental revenue, and return on investment targets
- Works safely always and adheres to all applicable safety policies; complying with all company policies, procedures, and standards
- Performs other duties as required
Skills, Knowledge and Expertise
- Strong rental fleet asset management knowledge required
- Cross functional experience within dealership operations including Sales, Product Support, and Services delivery and the ability to align teams to achieve business objectives
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
- Critical thinking skills to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Excellent oral and written communication skills and ability to present formally before both small and large groups
- Excellent interpersonal and customer service skills
- Strong data analytical skills
- Excellent self-management, multi-tasking, and organizational skills
- Ability to work with all levels of personnel within the organization and customer operations
- Ability to understand the implications of new information for both current and future problem-solving and decision-making
- Knowledge and experience with economic and accounting principles and practices, including invoicing, credit management, the financial markets, banking and the analysis and reporting of financial data
- Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
- Ability to work independently and effectively within a team in a fast-paced, high-volume environment with emphasis on accuracy, timeliness, and achievement of goals.
- Strong listening and questioning skills to effectively understand verbal and non-verbal communication. Ability to listen to and understand information and ideas presented through spoken words and sentences as well as the unsaid messages of others.
- Advanced computer skills to include Excel, Word, PowerPoint, Sales Force, and Microsoft Dynamics
Education and Experience
- Bachelor’s degree in Business Management, Civil Engineering, Construction Management, or related field preferred
- Minimum of eight years of work-related skill, knowledge, or experience required
- Previous demonstrated experience in leadership and operational management experience required
Supervisory Responsibilities
Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel
- Routinely out of the office, with overnight stays of 20% expected
- Valid driver’s license required
Physical Requirements
- To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities.
- This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
- This role frequently communicates with others, must be able to exchange accurate information in these situations.
- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.
- Occasionally moves or transports items weighing up to 15 lbs.
Work Environment
- This job is generally performed indoors in a professional office environment.
- Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity; additional outdoor conditions may include damp/wet surfaces, hazardous materials, flammable liquids, high noise areas, dust, and unfavorable fumes and vapors.
- Frequently works at fast pace with unscheduled interruptions