General Manager - Hagerstown (MD0602) (70455)

General Manager

Job DetailsJob Location: Hagerstown, MD 21740Position Type: Full TimeSalary Range: $50,000.00 - $65,000.00 Base+Commission/monthTravel Percentage: Up to 25%Job Shift: AnyJob Category: ManagementBe Bold. Be Kind. Be You.

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Description

The General Manager (GM) is the CEO of their ModWash site. The GM has full responsibility for the site’s people, performance, culture, and profitability. They operate with an ownership mindset - making daily decisions that drive long term success, while fully supporting ModWash standards, values, and strategy.

The GM is expected to think and act like a business owner: owning results, developing leaders, safeguarding the brand, and continuously improving operations.

What "CEO of the Site" Means in Practice

1. Full Accountability
   • Own site level P&L results
   • Labor, revenue, expenses, membership growth, guest satisfaction
   • Problems are the GM's to solve, not escape by default
2. People Leadership
   • Hire, develop, and retain a winning team
   • Build future leaders, not just fill shifts
   • Set the tone for culture, expectations, and execution
3. Decision Making Authority
   • Make real time operational decisions
   • Adjust staffing, priorities, and execution to meet business needs
   • Operate within company guardrails - but lead decisively
4. Brand & Community Stewardship
   • Be the face of ModWash in the community
   • Protect and elevate the brand with every guest interaction
   • Take pride in the site as their business

Position Requirements