Responsibilities
- Oversee all station operations, ensuring smooth daily activities.
- Manage station personnel, including hiring, training, and performance management.
- Coordinate with internal departments for seamless service delivery.
- Ensure compliance with FAA, local regulations, and safety protocols.
- Develop and manage station budgets and operational plans.
- Monitor KPIs to track performance and implement improvements.
- Resolve customer complaints and operational issues promptly.
- Ensure appropriate staffing during peak times.
- Maintain relationships with airline partners, airport authorities, and stakeholders.
- Manage inventory, equipment, and supplies for operations.
- Ensure adherence to company policies, safety standards, and procedures.
- Prepare and submit performance and compliance reports.
- Recommend and manage capital expenditures for new equipment.
- Ensure compliance with TSA and site‑specific security plans.
- Negotiate contracts with suppliers for equipment and materials.
- Administer practices fairly, ensuring respect and professionalism for all.
- Oversee requisitions for equipment and supplies within budget.
Requirements
- 5 years of previous experience in airport operations, ground services, or a related field with at least 2 years in a managerial or leadership role.
- High school diploma or equivalent; Bachelor's degree preferred.
- Strong leadership, organizational, communication, and problem‑solving abilities.
- Proven ability to manage teams and coordinate complex operations.
- Solid understanding of FAA regulations and airport safety protocols.
- Experience with budgeting and operational planning.
- Valid driver’s license; airport security badge or the ability to obtain one.
- Ability to work irregular hours, weekends, and holidays.
Certifications & Qualifications
- High school diploma
- Bachelor's degree
- Valid driver’s license
- Airport security badge
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