General Manager

General ManagerThe General Manager is responsible for the overall leadership, performance, and profitability of Greenville (BR1) and its operational excellence as a transfer hub supporting the ProSource Supply network. This role provides strategic and operational leadership across warehouse operations inclusive of transfer hub responsibilities, inventory management, counter excellence, sales, customer service, financial performance, safety, and employee development.The General Manager is accountable for achieving operational KPIs, revenue, and profit objectives while delivering an exceptional customer experience and fostering a high-performance culture. This leader serves as the face of ProSource Supply within the local market and builds strong relationships with customers, vendors, employees, and community partners.While the Greenville Branch houses showroom and inside sales functions, each of those areas has dedicated leadership.

The General Manager is expected to lead through those department managers, ensuring alignment, accountability, communication, and execution across the full branch operation.A primary focus of this role is strengthening Branch 1's operating rhythm and transfer hub performance. The General Manager will build disciplined processes, improve cross-functional coordination, and create a branch culture centered on accuracy, urgency, accountability, and customer promise-keeping.Key ResponsibilitiesBusiness LeadershipOperations ManagementSales Partnership & Customer GrowthFinancial ManagementLeadership & Talent DevelopmentCustomer ExperienceSafety & ComplianceKey Performance Indicators (KPIs)Operational ExcellenceInventory DisciplineSafety & PeopleFinancial & CustomerRequirementsQualificationsBachelor's degree in Business, Management, Operations, or related field (or equivalent experience)7–10 years of progressive leadership experienceMinimum 5 years managing multi-functional business operationsDemonstrated experience improving operational KPIs, process discipline, safety, inventory accuracy, and team accountabilityExperience in wholesale distribution, industrial supply, plumbing, HVAC, electrical, or construction industriesStrong financial acumen with P&L responsibilityExperience leading sales and operations teamsAbility to lead through department managers and supervisors in a matrixed or multi-function branch environment.MBA or advanced business degree.Lean, Six Sigma, or Continuous Improvement experience.Experience with ERP systems and CRM platforms, Eclipse and White Cup preferredKnowledge of inventory optimization and supply chain management.Core CompetenciesContinuous Improvement & Operational Excellence.Change Management.Talent Development.Exceptional Customer Service.Strategic Leadership.Financial Acumen.Sales Leadership.Decision Making.Communication.Conflict ResolutionProblem Solving.Accountability.Preferred Leadership TraitsCommitment to operational excellence.Results-oriented.Servant leadership philosophy.Entrepreneurial mindset.High emotional intelligence.Adaptable and resilient.Collaborative decision-maker.Passion for coaching and developing people.Success MeasuresWithin the first 12 months, the General Manager will be expected to:Establish Branch 1 as a reliable, high-confidence transfer hub for the branch network.Improve timely and accurate transfers, reduce aged/open transfers, and strengthen transfer communication with receiving branches.Improve inventory accuracy, inventory lifecycle compliance, and location discipline.Reduce operational breakdowns related to no-location inventory, negative on-hand balances, delayed credits, return goods, and fulfillment errors.Build a consistent daily/weekly operating cadence with clear KPI ownership and follow-up.Strengthen accountability and leadership effectiveness across warehouse, counter, showroom, inside sales, and branch support leaders.Achieve or exceed branch profitability, operating income, and controllable expense goals.Support revenue growth and customer retention by improving service reliability and removing operational friction.Improve employee engagement, retention, safety performance, and bench strength.Execute company initiatives while maintaining strong branch operating discipline.