General Manager
The General Manager leads store strategy, execution, and culture to deliver outstanding financial results and best‑in‑class service.
Key Responsibilities
- Set and track sales/productivity goals; adjust strategies based on trends and market shifts.
- Forecast sales, plan payroll, and align hiring plans with business needs.
- Partner with leadership and corporate teams to implement operational processes and ensure product flow.
- Model and coach selling, service standards; lead team selling and floor leadership.
- Develop clienteling strategies to build long‑term customer relationships and brand loyalty.
- Act as a trusted fashion advisor, share trends and styling insights.
- Resolve customer issues promptly with a solution‑oriented approach.
- Recruit, onboard, and retain top talent; maintain strong bench strength.
- Evaluate performance, provide feedback, and create development action plans.
- Foster an inclusive, collaborative, high‑energy culture; recognize and reward performance.
- Own daily operations: scheduling, payroll, inventory, HR, and loss prevention.
- Maintain store presentation standards and ensure adherence to POS and operational policies.
- Utilize retail systems and reporting tools effectively.
- Communicate clearly and professionally; model active listening.
- Build trusting relationships with peers and corporate partners; keep leadership informed.
- Uphold ethics, compliance, and alignment with company goals.
Requirements
- 3+ years as a Store Manager (luxury retail preferred); proven ability in sales strategies, clienteling, and team development.
- Combination of education and experience will be considered.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
- Ability to work in a fast‑paced environment.
- Strong English language proficiency.
- Schedule flexibility: able to work nights, weekends, peak busy season, high‑traffic retail days (including public holidays).
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks such as climbing, bending, kneeling, and maneuvering in sales floor and stockroom.
Schedule
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).
Competencies – All Employees
- Courage : Does not hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; faces people problems directly, and takes negative action when necessary.
- Creativity : Generates new and unique ideas; makes connections between unrelated notions; perceived as original and value‑added in brainstorming settings.
- Customer Focus : Dedicated to meeting expectations of internal and external customers; uses first‑hand customer information for improvements; builds effective customer relationships and trust.
- Dealing with Ambiguity : Cope with change; shift gears comfortably; decide and act without full picture; handle risk and uncertainty.
- Drive for Results : Consistently exceeds goals; top performer; bottom‑line oriented; pushes self and others for results.
- Interpersonal Savvy : Relates well to all levels; builds rapport; uses diplomacy and tact; diffuses high‑tension situations.
- Learning on the Fly : Learns quickly when facing new problems; versatile learner; experiments; enjoys challenge of unfamiliar tasks; grasps essence and underlying structure quickly.
Competencies – All People Managers
- Strategic Agility : Sees ahead clearly; anticipates future consequences and trends; has broad knowledge; future‑oriented; paints credible visions; creates competitive strategies.
- Developing Direct Reports and Others : Provides challenging tasks; holds development discussions; aware of career goals; constructs compelling development plans; pushes for developmental moves; cooperates with the development system; builds people.
- Building Effective Teams : Blends people into teams; creates morale and spirit; shares wins; fosters open dialogue; lets people finish and be responsible; defines success for the whole team; creates belonging.
EEO Statement
Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on qualifications and not on age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis. The company will provide reasonable accommodation for disabilities or religious beliefs. Please contact Tapestry People Services at 1‑855‑566‑9264.
Base Pay Range
$62,000.00 – $94,000.00
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(K)
- Paid paternity and maternity leave
- Commuter benefits
- Disability insurance
- Tuition assistance