Responsibilities
- Lead the entire store team to excellence in team member, guest, and financial outcomes by overseeing daily operations of the store.
- Create and implement a strategy designed to grow the business by coordinating the development of key performance goals for direct reports and standard work.
- Ensure the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations.
- Drive profitable outcomes by ensuring execution of the Sales Leadership and Operations Standard Work.
- Create a culture of a "Guest First" mentality by measuring guest feedback, in store engagement with guests, and guest satisfaction tools/social media reviews.
- Manage budget, resources, staffing, and operations in accordance with business priorities.
Requirements
- Bachelor's degree (B. A. or B. S.) or equivalent from a four‑year college in business, retail management, sales, merchandising, or related field preferred.
- 5 years of experience in a direct customer interactive environment required; high volume, 3 years of management experience required.
- Equivalent combination of education and experience will be considered.
- Proficient in Microsoft Office including Word, Excel, and PowerPoint.
Core Competencies
Demonstrates strong leadership in managing retail operations, driving team performance, and enhancing guest satisfaction. Proficient in budget management and strategic planning to achieve business growth and operational excellence.
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