Position Summary
A General Manager provides day-to-day leadership overseeing all aspects of operations at the hotel in accordance with the Company Mission Statement; including maximization of financial performance, creating and maintaining a unique guest experience, staff development within established quality standards, and promoting brand image in the local community. A Leader that provides vision and leads by example.
General Manager Duties & Responsibilities
- Financial
- Responsible for maximizing revenues and flow through to GOP.
- Responsible for the preparation of property budgets and forecasts.
- Manage labor standards and property-level expenses as approved by management.
- Analyze profit and loss procedures.
- Monitor collection of in-house guest balances and direct bill receivables.
- Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors.
- Must manage brand-required standards in all aspects of the franchise license and agreements.
- Sales
- Work with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, sales calls and compiling reports.
- Identify and seek out potential business in the local market. Maintain relationships with local companies such as key people to increase Hotel's visibility.
- Coordinate and implement sales and marketing activities of the property.
- Assist in the development and monitoring of the hotel revenue management strategies with FOM and Sales.
- Leadership
- Lead by example and continuously strive to improve.
- Ability to train and coach to bring efficiencies in each department.
- Motivate, encourage and inspire team members.
- Exhibit great interpersonal and communication skills in resolving issues.
- Professionally presentable both in dress and manner.
- Increase inclusion for teamwork and better performance.
- Use time management for the completion of managerial responsibilities.
- Provide a safe and secure hotel for the staff to work and for guests to stay.
- Ensure all decisions are made in the best interest of the hotel and Management Company.
Physical, Mental and Environmental Demands
- Must be able to perform job functions with attention to detail, with efficiency and under time constraints.
- Must be able to push and pull up to 50 lbs and carry up to 20 lbs.
- Must be able to bend, reach, kneel, pivot and grip items while working in guest rooms.
- Must have the manual dexterity and coordination to operate all office equipment.
- Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions and time constraints.
Skills, Educational Background, Experience and Basic Expectations
- Bachelor's degree/higher education qualification/equivalent in Hotel Management/Business Administration.
- Minimum 3 years of management experience.
- Superior Customer Service skills, able to professionally converse with different cultures.
- Excellent oral & written communication and presentation skills.
- Demonstrate the ability to take initiative and uphold accountability.
- Able to organize, plan ahead and manage workload working in a fast-paced environment.
- Must possess leadership skills to motivate and train staff.
- Proficient in Microsoft programs.
- Ability to organize multiple projects, to manage and prioritize multiple tasks and meet deadlines.
- Efficient in operating hotel property Management systems.