General Manager

Medical insurance, dental insurance, life insurance, vision insurance, paid time off, long term disability, 401(k)

QUALIFICATIONS

Minimum Qualifications

• Minimum three years related hospitality management (or related field) experience required
• Customer experience required
• Must have a valid driver's license and successfully pass a motor vehicle check

Preferred Qualifications

• 2‑year degree highly preferred
• Basic knowledge of computers and software, including ability to use e‑mail, word processing, and spreadsheet software
• Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines
• Ability to manage and direct staff to perform daily job tasks
• Conversational or proficient in Spanish

ENVIRONMENTAL JOB REQUIREMENTS

• Frequently works in outside weather conditions and may be exposed to wet and/or humid conditions
• Occasionally works near moving mechanical parts and may be exposed to fumes, airborne particles, or toxic/caustic chemicals
• Typical moderate noise level in the work environment
• Associate required to travel within the local community; infrequent travel to other cities may be required, including air travel
• Occasionally pushes, pulls, lifts, and/or moves up to 25 pounds

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Read, write, and speak English and comprehend basic instructions
• Write effectively and grammatically correctly to generate short correspondence and memos
• Present information in one‑to‑one and small group situations to customers, clients, and associates
• Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
• Conversational Spanish would be beneficial

POSITION PURPOSE AND SUMMARY

Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring the hotel is viewed as an exceptional workplace.

Watch A Day in the Life video for General Manager

MAJOR / KEY JOB DUTIES

• Demonstrates and promotes 100% commitment to providing the best possible experience for our guests
• Ensures that all guest‑related issues are resolved in a manner consistent with the company's goals and objectives
• Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards
• Completes daily room and Guest Ready room inspections
• Manages ESA Brand Standards and processes while pursuing continuous improvement
• Ensures proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
• Onboards and trains new associates, including Best Day Ever and Extended Stay University training course compliance
• Drives positive work environment through teamwork, leading by example with energy, enthusiasm, and recognition
• Partners with District Manager to generate optimal associate performance, including coaching, counseling, and enforcement of company policies in a consistent and fair manner
• Conducts daily team meetings to communicate/discuss company updates and areas of particular hotel needs to improve performance on daily deliverables
• Provides team members with the necessary tools and supplies to perform their jobs
• Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders and ensuring purchases are within budget and by approved vendors
• Efficiently manages rooms to keep all guest rooms in service
• Effectively manages and controls labor expenses by approving Daily Punches timely and utilizing the Productivity report to monitor and adjust accordingly to align with company labor standards
• Responsible for cash management, including collection of in‑house guest balances, and ensuring all Corporate Lodging procedures are in place to collect payment timely
• Ensures quality lead generation quotas are achieved through collecting company names from guests at check‑in, mining in‑house leads and in‑house account maintenance, competitive set surveillance, and overall market awareness including new supply and new potential business opportunities
• Upholds and enforces ESA standards and policy compliance at the hotel level
• Ensures bank deposits are completed in accordance with company policy
• Completes competitive surveillance (Sales Drive Bys)

OTHER DUTIES

• Reviews in‑house rates
• Adheres to federal, state, and local employment‑related laws and regulations
• Performs duties in all aspects of hotel operations as needed
• Directly manages an Assistant General Manager / Team Leader
• Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues

BENEFITS

• Weekly Pay!
• Competitive wages
• Great working environment
• Employee Recognition Programs
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid – Voluntary Benefits
  • Short‑Term Disability
  • Buy‑Up Long‑Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

Compensation

Pay Ranges

Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Pay ranges for the following states only:

• California: $68,640 - $75,000
• Colorado: $60,000 - $70,000
• Illinois: $60,000 - $70,000
• Minnesota: $60,000 - $70,000
• New Jersey: $60,000 - $70,000
• Washington: $77,969 - $80,000
• Whitestone, NY: $80,000 - $90,000

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

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