General Manager - Falling Rock Hotel

Falling Rock Hotel ManagerAs the Falling Rock Hotel Manager, you will lead the daily operations of Nemacolin's Forbes Five-Star boutique hotel, ensuring every guest experience reflects the highest standards of luxury hospitality. You will oversee Housekeeping, Guest Services, Pre-Arrival Concierge, the Indulgence Desk, and collaborate with Food & Beverage to deliver seamless service, operational excellence, and exceptional team performance. This leadership role combines guest experience, operational oversight, financial accountability, and team development while maintaining the precision, discretion, and service excellence expected within a Forbes Five-Star environment.What You Will CreateYou will deliver exceptional guest experiences by ensuring personalized, Forbes Five-Star service standards are consistently achieved throughout every stage of the guest journey.You will provide executive oversight of the daily operations for Housekeeping, including room attendants, public space attendants, and turndown services, ensuring guest rooms and public areas are maintained to impeccable luxury standards.You will lead the daily operations of the Pre-Arrival Concierge and Indulgence Desk, ensuring seamless guest communication, personalized service, and efficient operational execution.You will partner with Food & Beverage leadership to support exceptional guest service experiences throughout Falling Rock.You will maintain the hotel's presentation at Forbes Five-Star standards by ensuring cleanliness, organization, and attention to detail throughout the property.You will perform administrative responsibilities that support efficient department operations, including scheduling, NovaTime edits, payroll monitoring, purchase order management, and departmental financial documentation.You will provide operational support by working Indulgence Desk and Guest Room Dining shifts when business demands require.You will maintain current knowledge of resort operations, amenities, memberships, Forbes standards, property offerings, and guest services to confidently support guests and associates.You will train, mentor, and provide ongoing guidance to Housekeeping, Pre-Arrival Concierge, Indulgence Desk, and Aqueous Restaurant associates to strengthen service consistency and operational excellence.You will foster a collaborative, high-performing culture by encouraging teamwork, recognizing performance, and promoting accountability throughout your departments.You will cultivate positive relationships with guests and associates by actively listening, resolving concerns professionally, and maintaining an open-door approach that encourages communication and engagement.You will participate in lodging meetings, operations meetings, and the Manager on Duty (MOD) program while collaborating across departments to support resort-wide objectives.You will maintain proficiency with HOST, point-of-sale systems, phone systems, and other operational technology required to support efficient service delivery.You will communicate professionally and effectively, both verbally and in writing, with guests, leaders, and associates across all levels of the organization.You will safeguard confidential information while demonstrating professionalism, sound judgment, and discretion in all aspects of your role.What You Can ExpectA fast-paced luxury hospitality environment focused on Forbes Five-Star service excellenceLeadership responsibility across multiple operational departments and guest-facing teamsRegular collaboration with resort leadership and cross-functional departmentsParticipation in the Manager on Duty rotation and operational meetingsA schedule that includes evenings, weekends, and holidays based on business needsActive involvement in guest interactions, service recovery, and operational decision-makingAdministrative, financial, and team leadership responsibilitiesOpportunities to expand leadership capabilities within a luxury resort environmentWhat You BringA passion for creating exceptional luxury guest experiencesProfessional presence with outstanding interpersonal and communication skillsStrong leadership that motivates, coaches, and develops high-performing teamsSound judgment and confidence when resolving guest and associate concernsExcellent organizational, time management, and multitasking abilitiesFinancial awareness and attention to operational detailAdaptability in a dynamic hospitality environmentCommitment to maintaining confidentiality, professionalism, and service excellenceStrong technical aptitude and willingness to remain current with operational systems and processesQualificationsBachelor's degree preferred, or an equivalent combination of education and experienceMinimum of six years of supervisory or management experience within hospitality or a related industryEight years of hospitality experience preferredPrevious Forbes Five-Star experience preferredComprehensive working knowledge of the HOST systemAbility to communicate fluently in EnglishAbility to work flexible schedules, including evenings, weekends, and holidaysProficiency with point-of-sale systems, phone systems, and other operational technologyAdditional InformationThis job description is not intended to be a comprehensive list of all duties, responsibilities, or activities.

Responsibilities may change or be assigned as needed to support operational and guest service standards.Lead with Purpose. Shape Culture. Elevate the Experience.Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality's most unique destinations.Leadership begins with immersion into the resort's ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.Leadership Development & Culture StewardshipExecutive onboarding and advanced leadership developmentStrategic cross-functional collaboration and innovation opportunitiesMentorship, coaching, and talent development responsibilitiesRecognition through leadership honors and performance milestonesExecutive-Level Benefits & Lifestyle ExperienceCompetitive compensation and comprehensive benefits offeringsAttractive 401(k) program and paid time offHousing, educational, and professional development supportSavings across resort dining, retail, spa, and experiencesExclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate communityLeadership at Nemacolin creates lasting impact by shaping teams, elevating standards, and building a culture of excellence where hospitality professionals flourish while delivering unforgettable guest experiences.Bring your passion. Grow your career. Create Real Life Magic.About NemacolinA private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.