General Manager

Overview

General Manager role at JCPenney – Regional Talent Acquisition Manager at Catalyst Brands supporting JCPenney District and Store teams.

Overview: General Manager contributes to profitable sales growth by executing the overall store strategy; including leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs.

Responsibilities

• Customer Service: Models, coaches, and holds team accountable for outstanding customer service. Engage with both associates and customers to enhance interactions. Conduct store walkthroughs for pricing/signing accuracy.
• Sales: Analyze sales and expense data to identify opportunities. Communicate business objectives and performance to the team. Strategically drive sales through store walkthroughs and leadership interactions. Improve store consistency around key performance metrics. Participate in peer group discussions to address business trends.
• Team Development: Provide in-the-moment coaching for associates. Maintain performance notes and take action on performance gaps. Enhance each leader's execution abilities and team development. Utilize recognition and rewards to reinforce positive behaviors. Motivate associates/teams to align with the company's strategy.
• Specialty Businesses: Lead Salon Manager/Beauty Manager/Supervisors and engage related teams. Analyze sales and expenses to drive performance and improvements.
• Performance Standards: Support shrink and safety initiatives; consistently meet established performance standards (sales, service, profit, productivity, attendance).

Qualifications

• Minimum of 5 years retail leadership experience
• Bachelor’s degree or equivalent work experience

What You Get

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise.
• Paid holidays eligibility: associates eligible for paid vacation (MTO) are also eligible for eight paid holidays per calendar year.

About JCPenney

JCPenney is a shopping destination for diverse, working American families. The Company’s product assortment meets customers’ everyday needs and helps them commemorate occasions with style, quality, and value. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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