General Manager - Enterprise Workplace Dining

Job Details

• Job Location: Brooklyn, NY 11206
• Position Type: Full Time
• Salary Range: $110,000.00 - $120,000.00 per year
• Job Shift: Day
• Job Category: Restaurant - Food Service

About Us

Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.

Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.

Position Overview

The General Manager is responsible for overall account leadership, client satisfaction, and financial performance for a high-volume enterprise dining program serving approximately 1,500 daily guests across multiple service areas, including a retail café, coffee bar, and catering program.

This role oversees all aspects of the operation, including culinary, front‑of‑house, logistics, and account management, ensuring a seamless and consistent workplace dining experience.

We are looking for a leader who is:

• A strong operator with a systems mindset
• Highly effective at leading teams and developing managers
• Comfortable owning client relationships and high‑visibility communication
• Focused on performance, accountability, and continuous improvement

The ideal candidate brings a balance of hospitality, operational discipline, and business acumen, with the ability to scale and stabilize a complex, high‑volume program.

Responsibilities

Account Leadership & Team Management (30%)

• Lead and develop a cross‑functional team including Executive Chef, Catering Manager, and support teams
• Establish clear ownership, accountability, and performance expectations across departments
• Oversee hiring, onboarding, and ongoing team development
• Foster a positive, high‑performance culture aligned with GTF values

Client Relationship & Program Oversight (25%)

• Serve as the primary client contact and strategic partner
• Lead regular client meetings, business reviews, and performance discussions
• Proactively identify opportunities to improve the workplace dining experience
• Ensure alignment between client expectations and operational execution

Financial Management & Business Performance (20%)

• Own full P&L responsibility for the account, including revenue, labor, and cost of goods
• Develop and manage budgets, forecasts, and financial targets
• Monitor KPIs and drive performance improvements across all areas of the account
• Ensure purchasing, labor, and expense systems and controls are in place and followed

Operational Excellence & Execution (15%)

• Oversee daily operations across all service areas, ensuring consistency and quality
• Partner with culinary team to ensure strong production planning and execution
• Identify and address operational gaps, inefficiencies, and risks
• Ensure compliance with food safety, workplace safety, and company standards

Growth, Collaboration & Continuous Improvement (10%)

• Identify opportunities for program growth, enhancement, and innovation
• Partner with sales and leadership on account expansion and new initiatives
• Drive process improvements, standardization, and scalability across the account
• Take on additional responsibilities as needed to support business priorities and ensure successful execution across the account

Qualifications

Required Qualifications

• 5–8+ years of experience in hospitality, workplace dining, food service, or multi‑unit operations
• Proven experience managing large teams and complex operations
• Strong financial acumen with experience owning or influencing P&L performance
• Experience in high‑volume environments with multiple service streams (café, catering, etc.)
• Excellent leadership, communication, and organizational skills
• Ability to manage multiple priorities in a fast‑paced, dynamic environment
• Ability to balance hands‑on execution with strategic oversight
• A commitment to personal accountability and continuous learning

Preferred Qualifications

• Experience in enterprise workplace dining or corporate food service
• Experience managing large‑scale accounts (1,000+ daily guests)
• Familiarity with CRM, reporting, and operational systems
• Experience working with high‑visibility clients and stakeholders
• Experience with project management software (Asana preferred)

Key Competencies

• Leadership and team development
• Operational excellence
• Financial accountability
• Client relationship management
• Strategic thinking and execution

Role Details

• Title: General Manager
• Location: Onsite (NYC)
• Schedule: Primarily Monday–Friday; occasional evenings and weekends as needed
• Reports to: Business Development Director
• Compensation: $110,000–$120,000 base + bonus potential

Benefits

• Medical insurance
• Sick leave
• Paid time off that increases with tenure
• 401(k)
• Daily family meal
• Potential for bonuses through our Green Shares employee bonus program
• Eligibility and details subject to company policy

Equal Opportunity Employer

Green Top Farms is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law, including the New York State Human Rights Law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and for religious observances, in accordance with applicable laws.