General ManagerAt Five Guys, our General Managers are the leaders of the restaurant. You are responsible for delivering an exceptional guest experience, developing a high-performing team, and driving strong financial and operational results. This is a hands-on leadership role that requires ownership, accountability, and a commitment to brand standards.Key ResponsibilitiesOperations & Guest ExperienceLead daily restaurant operations to ensure exceptional food quality, cleanliness, and speed of serviceDeliver on key performance metrics including Secret Shopper, ticket time, customer complaints, and CSATMaintain strict adherence to Five Guys brand standards and operating proceduresEnsure all food safety and sanitation requirements are met and consistently exceed expectationsTeam Leadership & DevelopmentRecruit, hire, train, and develop a strong team of Assistant Managers, Shift Leaders, and CrewCreate a positive, high-energy work environment that reflects the Five Guys cultureCoach and hold managers accountable to performance expectations and development goalsBuild bench strength and succession plans within your restaurantFinancial PerformanceDrive sales growth through operational excellence and local store marketing initiativesManage and control labor, food cost, and controllable expensesReview and act on P&L statements to improve profitabilityEnsure accurate inventory, ordering, and waste control practicesExecution & AccountabilitySet clear goals aligned with company KPIs and ensure consistent follow-upExecute action plans to improve performance in key areas such as complaints, problem resolution, and food safetyMaintain compliance with company systems, reporting, and documentation standardsEnsure proper scheduling to support both service and financial targets