General Manager

Build the Future of a Growing Furniture Retail Business An established and expanding specialty furniture retailer is seeking an experienced Director of Sales & Operations to lead a high-volume retail location in Dubuque, IA.

About the Role

Director of Sales & Operations 5+ Years of Automotive, Furniture, High Ticket, Commission Based Sales Management Experience Required.

Salary: $100,000–$140,000 per year + Performance Bonus ($200,000) total compensation when multiple stores are in operation

Start Date: ASAP

This is an executive leadership opportunity for someone who enjoys developing high-performing teams, increasing revenue, improving operational efficiency, and creating scalable systems that support long-term business growth. As the Director of Sales & Operations, you will oversee all aspects of store performance, including sales leadership, retail operations, merchandising, inventory management, customer experience, financial performance, and employee development.

Responsibilities

• Lead all daily retail store operations while driving profitability and operational excellence.
• Recruit, hire, train, mentor, and develop a high-performing commissioned sales team.
• Coach sales managers and associates to improve close rates, average ticket, customer satisfaction, and overall sales performance.
• Monitor and analyze KPIs including revenue, conversion rates, gross margin, inventory turnover, and team productivity.
• Create a culture centered around accountability, customer service, urgency, and continuous improvement.
• Oversee merchandising, inventory management, warehouse operations, delivery coordination, and overall store presentation.
• Partner with marketing to increase store traffic, improve lead conversion, and support customer acquisition initiatives.
• Manage budgets, operating expenses, and full P&L performance.
• Develop operational systems and processes that improve efficiency and prepare the business for future multi-location expansion.
• Collaborate with executive leadership to implement strategic growth initiatives.

Qualifications

• Minimum 5 years of commission based sales management experience, preferably within the furniture and automotive industry.
• Proven success leading commissioned sales teams.
• Strong background in sales coaching, employee development, and performance management.
• Experience managing store KPIs, financial reporting, and profitability.
• Demonstrated success growing revenue while improving operational performance.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to commute to Dubuque, IA.

Required Skills

• Commission Based Sales Mgmt: 3 years (Required)
• Ability to Commute: Dubuque, IA 52001 (Required)

Preferred Skills

• Experience in one or more of the following industries:
• Furniture Retail
• Appliance Retail
• Automotive Retail
• Additional preferred experience includes:
• P&L ownership
• Inventory management
• Recruiting and talent development
• Marketing and customer acquisition
• Multi-location operations or business expansion

Pay range and compensation package

• Competitive base salary of $100,000–$140,000
• Performance-based bonus opportunities
• Total compensation of $200,000 when multiple stores are in operation
• Health insurance
• Paid time off
• Relocation assistance
• Career advancement opportunities with a growing organization
• 401(k)
• Vision insurance

About the Role - Additional Details

Why Join Us? As our next Director of Sales & Operations, you'll have the opportunity to make a measurable impact on an expanding furniture retail organization. You'll have the authority to build exceptional teams, improve operational systems, increase revenue, and help shape the future of a company preparing for continued growth. If you're a results-driven retail leader with experience in furniture sales, retail operations, commissioned sales management, and business growth,

Equal Opportunity Statement

People with a criminal record are encouraged to apply.