General Manager, Digital Platform

Location:  New York City · In-person  Employment Type:  Full-time 

N4XT is looking for a commercially minded General Manager to lead the day-to-day operations, growth, and revenue strategy of our consumer-facing platform connecting fashion, culture, content, events, and commerce. 

This person will take ownership of the platform as a growing business: shaping the product roadmap, building the user base, developing revenue opportunities, and ensuring a seamless consumer experience. You should understand what it takes to launch, operate, and scale a digital platform, with practical knowledge of e-commerce, customer acquisition, retention, and conversion. 

You will manage external developers, designers, and technology partners while working closely with N4XT's strategy, marketing, and operations teams. The role requires someone who can set priorities and execute them, moving comfortably between commercial planning, product decisions, performance analysis, and daily operations. 

Platform Management & Operations  

Own daily platform operations, including development priorities, testing, releases, troubleshooting, and ongoing improvements.  Manage external developers, UX/UI designers, and technology partners to keep delivery on track.  Improve the user journey across onboarding, discovery, content, event access, and commerce. 

Develop the platform's e-commerce experience, including product discovery, merchandising, checkout, and repeat purchase.  Work with marketing to connect campaigns, creators, content, and Fashion Week programming to measurable app growth and transactions.  Identify friction in the customer journey and test improvements that increase conversion and customer value. 

Revenue & Partnerships  

Develop and execute the platform's commercial strategy across commerce, brand integrations, paid offerings, and other revenue opportunities.  Build revenue forecasts, track performance against targets, and recommend where to invest time and resources.  Work with the partnerships team to develop commercially viable offerings that deliver value to both users and brand partners.  Data & Performance  

Use performance data and user feedback to guide product, marketing, and commercial decisions.  Connect relevant data from the app, events, and brand activations to create clear performance reports and partner case studies. 

3+ years of experience in digital platform management, e-commerce, product management, growth, or a related role. 

Demonstrated experience growing and scaling a consumer app, e-commerce business, marketplace, or membership platform.

Practical understanding of e-commerce operations, digital merchandising, customer journeys, conversion optimization, and retention.

Commercial experience developing revenue opportunities, working toward growth targets, and assessing performance.

Experience managing developers, designers, technology vendors, and external partners.

Strong analytical skills and familiarity with digital analytics, dashboards, and reporting tools.

Strong project management, writing, and communication skills.

Familiarity with Figma and comfort reviewing UX/UI designs.

You will join the team behind New York Fashion Week and LA Fashion Week and help build a digital platform with access to leading designers, brands, creators, and technology partners.