General Manager

General Manager

As the General Manager of our boutique hotel in Downtown Dallas, you will oversee all aspects of the property’s operations, ensuring brand integrity, personalized service, and a consistent guest experience.

Responsibilities

• Lead and inspire a diverse team, cultivating a culture of hospitality & creativity.
• Guide day‑to‑day operations and drive both short‑term and long‑term strategic initiatives.
• Ensure the hotel’s financial performance meets organizational goals, including forecasting revenue, managing discretionary expenditures, and maintaining cash flow.
• Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements, and operating costs.
• Develop and implement marketing and sales plans to maximize REVPAR and market share; actively sell through calls, property tours, and other outreach.
• Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
• Train staff in financial control procedures for cash, vouchers, inventories, and receivables, ensuring regular compliance.
• Identify major revenue and expense opportunities and potential problems; adjust plans accordingly.
• Represent the hotel within the local community and collaborate with staff to elevate guest experiences.
• Prepare and communicate regular business updates to the corporate team.
• Ensure flexibility in scheduling as required by the position.

Qualifications

• Knowledge of principal competition for each market segment.
• Highly motivated team player with strong initiative and a desire for achievement.
• Effectively handle workplace problems, including anticipating, preventing, identifying, and solving them.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent service.
• Valid driver’s license.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, sit, or walk for extended periods; lift and/or move up to 10 pounds, and frequently lift and/or move up to 25 pounds.

Training & Development

Island Hospitality is committed to employee development through a formalized training program that provides a clear path for growth and applies resources to support career advancement.

Benefits

• Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits, including transit & parking
• Pet Insurance
• PTO and payroll incentives for annual wellness exams
• Employee Assistance Program
• Wellness subscriptions (gyms, financial planning, counseling, legal services)
• Paid sick and vacation time
• Family leave
• 401(k) retirement plan (company matches 100% up to 3% of salary and an additional 50% on the next 2%)
• Incentive–based bonus program
• Free room nights and employee discounts at our hotels and within the brand
• Discounts for friends and family at partner venues
• Team member recognition and bonus
• Tickets to theme parks, movies, etc. through Tickets at Work
• Career growth through in‑house training programs tailored to personal goals
• Referral bonus program at any of our locations

Equal Opportunity Employer

Island Hospitality uses E‑Verify to confirm work authorization in all municipalities where it is required by law.