General Manager, Customer Business Unit

Summary

The General Manager, Customer Business Unit manages site-wide strategy and change implementation across multiple teams, overseeing customer-dedicated groups in operations, program management, production, engineering, and supply chain. They contribute to the strategic direction for sites with moderate complexity, including customer, technology, services, and pricing. Accountable for global projects and P&L, resolving complex issues with long-term impact. The General Manager, Customer Business Unit develops and implements new strategies, participating in the establishment of strategic plans. They are responsible for planning, budgeting, and cost management. They direct activities through department managers, reviewing performance and compensation. This role requires interaction with executives and major customers and the handling of negotiations, and may represent the organization in public events. Remote Position: Yes.

Detailed Description

• Provides direct and indirect supervision to all subordinate managers and employees at a site performing highly specialized roles in several major functions or departments in consultation with the GM or Functional/External Functional Leads, including significant contribution to site-wide strategy deployment, long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates.


• Develops new strategies, policies, practices, methods, programs or techniques and utilizes them to establish new strategic direction that is site-wide or multi-site specific.


• Implements new strategies across groups site-wide, and may be leveraged for strategy deployment by other sites.


• Manages multiple customer dedicated teams including Operational Program Management, Production, Engineering and Supply Chain resources, and is responsible for P&L for Customer Operations.


• Responsible for production, engineering support and cost management including bid approvals, managing the customer programs to achieve planned revenue, MVA and cost of capital, meeting all commitments and schedules, and developing action plans to correct out-of-plan conditions.


• Responsible for customer forecasting, planning and monitoring production efficiency, execution of forecast strategy and strong participation in bid preparation. Jointly responsible with the Global Account Team for Customer satisfaction, setting performance objectives and execution plans to ensure product, programs and projects will be on schedule, highlighting good performance and positioning perceived performance issues in context. Examples of programs requiring day-to-day Customer Operations Management include MRP volumes and commitments, new product development support, prototype builds, new product introduction, manufacturing readiness reviews, and contract/DOU execution and lean customer relationship management.


• Responsible for reviewing, analyzing and reporting program performance and taking action where performance is not acceptable.


• Conducts monthly operations and customer operations review meetings and quarterly customer performance reviews.


• Responsible for KPIs that may include inventory, revenue forecasting, staffing and development, expense, financial profitability, manufacturing efficiency and customer satisfaction, among others.

Knowledge, Skills and Competencies

• Essential Skills:
  
  
  
  • Excellent analytical, negotiation and problem resolution skills.
  
  
  • Ability to establish business unit goals and coordinate a wide variety of resources to meet financial, quality and delivery metrics.
  
  
  • Ability to effectively communicate with a wide variety of internal and external customers.
  
  
  • Ability to effectively lead, manage, train and motivate a diverse group of employees to achieve high performance levels within tight time deadlines in a highly dynamic environment.
  
  
  • Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
  
  
  
  


• Experience:
  
  
  
  • Commercial and business expertise (P&L Management and Strategy Development).
  
  
  • Experience in multiple operational disciplines.
  
  
  • Twelve or more years of relevant experience.
  
  
  
  


• Knowledge:
  
  
  
  • In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the profitability of the unit.
  
  
  • In-depth knowledge of manufacturing, the production process, testing, quality and the tools and equipment used in production in a highly dynamic environment.
  
  
  • Working knowledge of Lean and Six Sigma.
  
  
  
  

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.


• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.


• Occasional overnight travel is required.


• Above demands are carried out within the local existing Health and Safety guidelines.

Salary

The stated range includes Base Salary and target Short‑Term Incentive compensation only. A comprehensive benefits package is offered in addition to this range. Salary Range $165,000 to $230,000.

Typical Education

• Bachelor’s degree in a related field or consideration of an equivalent combination of education and experience.


• Educational Requirements may vary by geography.

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the percentage of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E‑Verify employer. This is a remote position, with travel as necessary.

Company Overview

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CCS).

ATS: This segment serves customers in complex, regulated and high‑reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.

CCS: This segment focuses on high‑performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI‑driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast‑changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.

Celestica would like to thank all applicants; however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee‑based recruitment services.