General Manager

Job Details

• Job Title: General Manager
• Company: Student Quarters
• Community: Berkely House, Cherry Street, and Hudson
• Report To: Regional Director or Area Manager
• Job Type: Full-Time, Exempt, Salaried
• Location: On‑site, One Location
• Compensation: $75,000 to 80,000 per year

Schedule

Monday‑Friday, 8‑hour shifts, and on‑call. Some weekend and night shifts may also be required from time to time.

Summary

Responsible for the overall management of an apartment community, including personnel management, strategic planning, financial management, risk management, outstanding customer service, and resident retention programs.

Roles and Responsibilities

• Manage high‑quality on‑site staff through implementation of effective recruitment, training, coaching and development programs.
• Effectively perform and document appropriate employee evaluations, including performance reviews and corrective action reviews, and termination paperwork.
• Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed.
• Direct the entire turn process per company standards.
• Effective time management and general organization skills.

Strategic Leasing Management

• Maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends; ensure leasing staff develop similar knowledge.
• Effectively show, lease, and move in prospective residents.
• Direct efforts to implement sales and marketing plans that maximize rental income and budgeted occupancy.
• Achieve the highest possible net operating income through cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments.
• Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Director in a timely manner. Be responsive to owners’ needs, goals, and objectives.
• Monitor timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed.
• Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis.

Customer Service

• Manage an excellent customer service program.
• Manage resident retention and service request follow‑up programs.
• Monitor an effective preventative maintenance program.
• Monitor service request turnaround and ensure responsiveness of the maintenance staff.
• Accurately complete required reports as outlined in SQ standards and additional reports requested by owner and/or supervisor.
• Perform apartment inspections quarterly as well as prior to move‑in and move‑out.
• Manage property risk effectively by communicating incidents and potential liabilities.
• Responsible for the general upkeep and cleaning of office, clubhouse, and buildings.
• Perform other duties as assigned by the supervisor.

Job Requirements

Skills, Experiences, & Qualities

• Minimum of two years of property management experience highly preferred.
• Working knowledge of Entrata Software highly preferred.
• High school diploma or equivalent highly preferred.
• College degree or extensive experience in property management preferred.
• Ability to perform intermediate mathematical functions.
• Ability to understand and perform all on‑site software functions.
• Experience managing a team of people.
• Intermediate knowledge of Microsoft and Google platforms.
• Verbal and written communication skills.
• Create relationships.
• Professional and neat appearance.
• NAA or lease auditing experience.
• Experience effectively managing a property’s curb appeal.
• Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly required to stand, walk, reach with hands and arms, climb stairs, stoop, or squat.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Qualifications

• Must be able to pass a background check.
• Must be able to pass a General Manager Assessment.
• Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts.
• Excellent verbal and written communication skills.
• Must be able to work any of the seven days of the week and overtime hours when requested.
• Travel may be required as necessary to attend training and other company functions.

What we are offering

• Competitive Salary, Commission, and Bonus Pay Eligibility.
• Dental, Health, and Vision Insurance.
• 401k Options.
• Short Term and Long Term Disability and Company Paid Voluntary Life.
• Paid Time Off, including a day off on your birthday.
• Paid Holidays and Floating Holidays.
• 16 Hours of Paid Volunteer Time.
• LGBTQ+ Friendly Workplace.
• Age-Inclusive.
• Parental leave.