General Manager - Commercial Cleaning & Janitorial Services
Cleveland, Ohio
We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Cleveland, Ohio.
This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.
Key Responsibilities
Lead branch operations, multi-site management, and field operations teams
Manage full P&L responsibility , budgeting, forecasting, and EBITDA performance
Control direct labor costs, staffing levels, overtime management, and productivity metrics
Drive customer retention, account management, and client satisfaction
Oversee janitorial services, commercial cleaning operations, facility maintenance support services
Execute business development strategies, B2B sales growth, and contract expansion
Conduct performance management, employee engagement initiatives, and succession planning
Ensure compliance with OSHA, safety regulations, quality control standards, and company policies
Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics
Qualifications
5+ years of experience in branch management, operations management, or multi-site leadership
Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries
Proven success with budget management, cost control, workforce management, and EBITDA growth
Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning
Experience with B2B account management, contract services, and recurring revenue models
Proficient in analyzing operational reports, labor modeling, and production rates
Preferred Experience
Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)
Experience managing hourly workforce environments
CRM or workforce management software experience
Work Environment
Office-based with frequent client site visits throughout the Cleveland area
Local travel required
Availability for occasional after-hours customer support