General Manager

Overview

The General Manager is the leader of the store. This position is responsible for managing the values and attitudes of the people they lead to provide exceptional customer service, drive our business and achieve our business goals. The General Manager leads the management team, including a Visual Sales Manager, a Training Manager, and an Operations Manager.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

What Will You Be Doing?

• Building effective teams and developing talent.
• Driving engagement by collaborating with the Area Director and Store Managers.
• Communicating effectively with staff, Area and Regional Directors, and customers.
• Instilling trust and ensuring accountability.
• Leading by example on the sales floor.

• Improving results by identifying and achieving payroll and sales goals for the success of the store.
• Managing payroll expenses and labor plans efficiently and effectively.

Benefits

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance.

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• Competitive sick pay and PTO plan.

• Basic life insurance, disability insurance, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts.
• Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Paid holidays, gym membership discounts, and a qualified transportation benefits program.
• Discounts on products, services, gift cards, and pet insurance.
• Service awards and retirement gifts.
• Employee Resource and Affinity Groups support and community giving.

Qualifications

• You love to engage with people, striking up conversations and making connections.
• You have at least ten years of leadership and coaching experience focused on developing and nurturing teams to achieve goals.
• You have successfully guided employee career growth and development.
• You possess strong communication skills, both written and oral, and are a master of clear, concise, compassionate communication.
• You understand that retail is an ever-changing industry and have strong time‑management and organizational skills.
• You have a heart for service and love to sell, focusing on customer needs and offering suggestions.
• You are eager to learn how technology and selling work together to provide an exceptional customer experience.
• You take pride in your work and view the store as your own.
• You want to delight the people around you and can’t wait to share that at The Container Store.

The Container Store promotes a smoke‑free, drug‑free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act. Stores Physical Requirements. State Specific Notices.