General Manager - Chicago

Overview

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in Washington, D.C., Virginia, Maryland, Colorado, and more on the way. We’re looking for new team members with positive attitudes and an eagerness to learn who are excited about good food and good vibes.

We’re hiring a General Manager in Chicago. The General Manager is the CEO of their shop, overseeing kitchen operations, front-of-house service, team development and growth, and the overall profitability of the store. The GM is guest-, food-, and team-focused, a quick thinker, front-of-house oriented, a skilled communicator, and a motivator. You’ll lead by example and hold yourself and all team members accountable for performance and product output through CYM Values (VIBES).

Responsibilities

• Oversee daily operations of the shop—from opening to service to closing—at the highest level.
• Proactively solve problems to keep the shop running efficiently at all times.
• Manage and lead supervisors and team members to ensure the best service with CYM VIBES in mind.
• Collaborate with supervisors to create a positive, efficient work environment for the whole team.
• Maintain high operational standards by following checklists, recipe specs, and other standardized tools.
• Manage maintenance and upkeep of equipment and the shop’s surroundings (trash, linens, deep cleaning, storage).
• Maintain ServeSafe food safety standards and a commitment to shop safety.
• Oversee food and beverage management, including inventory, ordering, and budgeting related to food, beverage, and labor goals.
• Recruit, hire, train, and conduct performance evaluations of team members.
• Schedule to cover shifts effectively; be on-call to address issues when needed.
• Work in the shop five days a week and be available on weekends; travel between multiple CYM locations in the DMV as needed.

Company Core Values & Expectations

• V ibrant – You are abundantly happy, fun, passionate, playful, and kind.
• I ntegrity – You are honest, caring, real, and strive to do the right thing.
• B elonging – You work as a team to make people feel welcome.
• E nergy – You are active, proactive, and work hard to make things happen.
• S eize the Moment – You make the most of every guest opportunity by saying yes, trying new things, and being original.

You’ll be a great addition to the CYM team if you

• Have 1–2 years of experience in a restaurant management role.
• Have a good understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, and food quality standards.
• Have ServeSafe Manager’s Food Safety Certification.
• Can coordinate multiple tasks such as managing food and labor costs while maintaining standards.
• Are hospitality-oriented with a passion for the guest experience.
• Believe in a hands-on management style and lead by example.
• Take initiative, are proactive, and can think of the big picture.
• Have a high-energy, positive can-do attitude that thrives in a fast-paced environment.
• Treat others with kindness and respect; are a team player who helps others.
• Work calmly and effectively under pressure and seek to solve problems.
• Communicate clearly and efficiently with proven coaching and leadership skills for a diverse staff.
• Can work flexible shifts, including weekends and holidays.

Benefits and Why CYM

• Starting salary: $70,000 with a 20% bonus opportunity.
• Opportunities for growth and development as CYM expands.
• Supportive, positive culture with a focus on belonging and vibes.
• Benefits for full-time staff (average 30+ hours/week): health, dental, vision; 401(k) with 4% employer match; paid vacation; paid parental leave; Employee Assistance Program; free staff meals; wellness programs; language classes and reimbursement; team-building activities; and more.
• Work-life balance with morning/afternoon hours and no required night shifts.

Equal Opportunity

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.