Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
About the Role
As the General Manager, you will own full P&L responsibility, drive operational performance, and lead a team of managers, captains, and associates to deliver 5-star service every day. You will play a critical role in team development, sales execution, safety, and culture. This is a hands‑on leadership position for someone who thrives in a fast‑paced, service‑based business.
What You’ll Do
Leadership & Team Development
- Recruit, hire, train, and retain top talent across frontline and leadership roles
- Coach, mentor, and hold team members accountable to performance expectations
- Foster a positive, high‑energy culture aligned with our H.U.N.K.S. core values
Operations & Execution
- Oversee daily operations to ensure job readiness, routing efficiency, and excellent client experience
- Manage fleet maintenance, equipment, supplies, and inventory
- Drive compliance with safety standards, company policies, and regulatory requirements
Sales & Customer Experience
- Ensure high conversion rates on inbound estimates and outbound sales follow‑up
- Oversee delivery of white‑glove customer service on every job
- Lead by example in handling high-priority clients and complex jobs
Financial Management
- Own and manage the P&L, including revenue targets, COGS, labor, and overhead
- Monitor KPIs and implement improvement strategies to maximize profitability
- Forecast staffing needs and schedule effectively to match demand
Growth & Strategy
- Collaborate with marketing and BD teams to grow local brand awareness and lead flow
- Identify and pursue B2B and referral opportunities
- Drive continuous improvement in processes, tools, and team performance
What You Bring
Experience
- 3+ years of leadership experience in operations, logistics, or service‑based industries
- Proven success in managing teams and driving performance
- Strong business acumen with experience in budgeting and P&L management
- Excellent communication, decision‑making, and conflict‑resolution skills
- High level of personal accountability and professionalismCollege degree preferred but not required