General Manager

The Specialized Recruiting Group is hiring a General Manager for a full service kitchen and bath remodeling company in Charlotte.

Position Overview

The General Manager (GM) leads overall operations, sales performance, installation quality, vendor relations, and customer experience for the company . This role oversees all departments—Design/Sales, Installations, Dispatch/Coordination, and Administrative functions—to ensure a 6-star client experience and profitable, efficient operations.

The GM is responsible for strategic planning, staff development, workflow optimization, and ensuring adherence to the company's standards.

Key Responsibilities

• Review all retail designs before client sign-off and contract execution
• Conduct quality assurance appointments with Designers/Salespeople
• Review and approve all cabinet orders
• Approve and release counter fabrication plans
• Process cabinet and countertop invoices as required

2. Coordination & Dispatch

• Assist Field Manager with scheduling and job readiness
• Schedule receiving, storage, deliveries, and installer assignments
• Create installation worksheets and send Install Awards
• Maintain Smartsheet stages, statuses, and job notes
• Update Serviceminder for all retail jobs
• Schedule countertop templating and coordinate installation dates with fabricators
• Create proposals, change orders, and new job records in Smartsheets and Serviceminder
• Maintain job folders including photos, worksheets, and project documentation
• Schedule FROG and service appointments
• Plan and execute local marketing strategies
• Manage SEO, paid leads, digital platforms, and performance adjustments
• Provide direction and oversight for marketing support personnel (Jezelle, Bita reports)
• Plan networking events and build strategic partnerships
• Monitor the sales pipeline and ensure proper task/lead management in Serviceminder
• Review pricing and margins prior to client presentation
• Establish sales goals and performance benchmarks
• Conduct regular training to maintain Cabinet IQ quality standards
• Audit client files for CIQ sales compliance
• Conduct re-measure appointments as needed
• Review and approve operational invoices
• Manage warranty issues, missing items, and incomplete orders
• Serve as the escalation point for customer issues
• Audit job files for accuracy, completeness, and CIQ process adherence
• Provide strategic recommendations related to staffing, growth, and business development
• Approve final commission reports

Qualifications

• 5+ years in operations, construction management, home remodeling, or related field
• Experience managing teams, installers, or trade partners
• Strong understanding of remodeling workflows, cabinetry, or countertop fabrication preferred
• High competency in scheduling, logistics, CRM platforms, and digital project management tools
• Strong leadership, communication, and problem-solving skills
• Commitment to delivering a 5-star client experience

Success Attributes

• Highly organized and effective at prioritization
• Strong follow-through and accountability focus
• Process-driven and detail-oriented
• Comfortable managing both office and field workflow