General Manager (Charley's Cheesesteak)

Key Responsibilities

• Hire, train, coach, and develop team members
• Create and maintain a positive, motivating work environment
• Ensure proper scheduling and staffing levels
• Customer Service: Foster a culture of outstanding guest service
• Respond to customer feedback and resolve concerns promptly
• Maintain high standards of quality, service, and cleanliness
• Operations Management: Oversee all daily restaurant operations
• Ensure compliance with health and safety regulations
• Maintain store cleanliness, equipment, and organization
• Financial Accountability: Manage labor costs, food costs, and controllables to meet targets
• Review and analyze financial reports and adjust as necessary
• Conduct inventory counts and manage ordering processes
• Compliance & Standards: Enforce company policies, procedures, and standards
• Maintain food safety and sanitation standards
• Ensure accurate cash handling and banking procedures

Qualifications

• Minimum 2-3 years of restaurant management experience (quick service preferred)
• Strong leadership and communication skills
• Proficient in basic computer and POS systems
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Must be able to stand for extended periods and lift up to 50 lbs