General Manager

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Responsibilities

• Model and create an environment where the Guest is always right; ensure a positive Guest service experience.
• Respond positively and quickly to Guest concerns.
• Hire high-quality people who demonstrate and ensure consistent Guest satisfaction.
• Ensure all employees are trained and empowered to deliver total Guest satisfaction.
• Evaluate each employee’s ability to maintain high levels of Guest satisfaction.
• Continuously improve the skills, knowledge, and morale of all employees.
• Train, coach, and provide regular performance feedback (positive and corrective).
• Maintain a fun and enjoyable working environment in the restaurant at all times.
• Develop and execute the business plan, including fiscal responsibilities, manpower planning, and local marketing.
• Utilize labor effectively to meet budget.
• Be responsible for financial results.
• Execute company-wide marketing programs.
• Enforce all labor laws (federal, state, and local).
• Uphold food safety, handling, and sanitation standards to ensure health and safety.
• Model and encourage CKE shared values.
• Focus on and be driven by the Guest experience.
• Maintain high personal integrity, treating all employees with honesty, respect, and dignity.
• Be performance-oriented: communicate expectations, measure results, recognize good performance, and address poor performance.

Essential Functions

• Same as responsibilities listed above for consistency.

Qualifications - External

Education

High school diploma or equivalent.

Experience

3–5 years in a management position, preferably in a restaurant setting.

Hours

Able to work 47.5–50 hours per week with flexible hours as needed.

Skills & Abilities

• Basic computer knowledge.
• Financial and analytical skills including planning, budgeting, scheduling, and P&L management.
• Organizational, planning, and time management skills.
• Team building and problem-solving skills.
• Good verbal and written communication skills.

Physical Abilities

• Work long hours and stand for extended periods.
• Work around heat and in close quarters.
• Move throughout the restaurant to observe operations and performance.
• Able to lift 50–75 pounds comfortably.
• Work with various cleaning products.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industry: Restaurants