General ManagerLocation: Monterey, CA at The Residences at Spanish BayReporting To: Division Vice President of Community ManagementStatus: Exempt, Full-TimeSalary: $110,000 - $125,000/Annually DOEThe Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them.
We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.The General Manager is responsible for partnering with the Association Board of Directors (Board) and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management.
This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.Job Duties and Responsibilities:Manage a community onsite that includes homes, townhomes, and/or condominiumsGuide, assist, and recommend a course of action for Board members to conduct business using Leadership ManagementProvide management services in compliance with the terms of the management contractPrepare annual budget estimates for Board action and approvalAssist Board and homeowners with problem resolutionProvide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each monthConduct site reviews and provide oversight of related compliance mattersReview and submit requests for vendor bids and contracted servicesPrepare schedules and establish priorities for routine and special work projectsAttend association meetings, including, but not limited to: annual, turnover, and BoardPrepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetingsCommunicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely mannerMaintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the communityOversee all aspects of the client's relationship with our Company to ensure success and retentionWork independently, with little oversight, and with accountability to executive management for the end result achievedDemonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own futureRepresent the community at designated meetings and formal functionsSupport various committees, attend meetings and provide guidance as neededOversee the hiring and management of onsite staff and determine appropriate staffing levels.Prioritize and monitor workloads of onsite staff to ensure timely and accurate completionProvide timely performance feedback with development coachingOther duties and special projects as assignedQualifications:This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association managementProfessional designations are a plusKnowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/financeAbility to motivate teams while simultaneously managing several projectsKnowledge of management contracts, CC&Rs and other governing documentsSolid knowledge of Microsoft Outlook, Excel, and WordStrong leadership abilities and comfort with public speaking (small and large groups)Conflict resolution skillsAbility to meet deadlines and address time-sensitive issuesSuperior multi-tasking skillsExcellent written and verbal communicationAbility to provide high-level customer service with astute attention to detail and organizationMust be a team playerAbility to manage workflow amid shifting prioritiesWilling to learn Company process and procedures, and learn/use proprietary softwareAdaptable and dependable with a solid attendance recordProfessional and respectful demeanor with all staff and guests at all timesSpecial Position Requirements:Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policyEssential Functions:Use standard office equipment, including: computer, phone, copier/scanner, etc.Be stationary for periods of timeRelocate up to (25) poundsTravel to and from offsite locationsSupervises Others? If So, List:Association Department ManagersSchedule & Travel:Monday-Friday from approx. 8:00 am-5:00 pmThis position may require occasional long hours to meet business needs, including weekends and holidaysThe Management Trust is an Equal Opportunity employer. We celebrate and support diversity.TMT reserves the right to modify this job description at any time based on business need.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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