Managing Partner (MP)
Job Title: Managing Partner
Position Summary
We are seeking an experienced, hospitality-driven Managing Partner to lead the daily operations of The Snail. This is a hands-on leadership role responsible for delivering exceptional guest experiences, building and developing a high-performing team, driving financial performance, and maintaining the standards that define our restaurant.
The ideal candidate leads by example, thrives in a fast-paced environment, and treats the business with an ownership mentality. As a key member of the leadership team, the MP will collaborate closely with the kitchen leadership to ensure seamless operations, profitability, and long-term growth.
Key Responsibilities
Leadership & Team Development
- Lead, mentor, and develop all front-of-house staff, including managers, servers, bartenders, hosts, and support staff.
- Recruit, hire, onboard, train, coach, and retain top hospitality talent.
- Foster a positive, accountable, and team-oriented workplace culture.
- Conduct regular performance evaluations and provide ongoing coaching and development.
Guest Experience
- Ensure every guest receives exceptional hospitality and personalized service.
- Resolve guest concerns professionally and promptly.
- Maintain high standards of service, cleanliness, and professionalism throughout the restaurant.
- Build relationships with regular guests and cultivate community engagement.
Operations Management
- Oversee all front-of-house operations during service.
- Develop and manage employee schedules to align with business needs and labor goals.
- Ensure compliance with all health, safety, sanitation, and alcohol service regulations.
- Maintain restaurant appearance, organization, and operational readiness.
- Run daily preshift, update website, run weekly payroll, onboard and terminate employees.
Financial Performance
- Manage labor costs, operating expenses, and front-of-house budgets.
- Monitor daily sales, guest counts, and key performance indicators.
- Assist with forecasting, budgeting, and financial planning.
- Identify opportunities to increase revenue while maintaining an exceptional guest experience.
- Control inventory for beverage, supplies, and front-of-house operating materials.
Business Development
- Support local marketing initiatives and community partnerships.
- Collaborate on promotions, events, and seasonal programming.
- Analyze guest feedback and implement continuous improvements.
- Contribute ideas that enhance profitability and operational efficiency.
Collaboration
- Work closely with the Executive Chef and kitchen leadership to ensure smooth communication and service execution.
- Participate in menu development, pricing discussions, and strategic planning.
- Maintain consistent communication between front- and back-of-house teams.
Qualifications
- 5+ years of restaurant management experience, with at least 2 years in a senior leadership role.
- Strong understanding of restaurant financials, including labor management, food and beverage cost, and P&L statements.
- Proven ability to recruit, develop, and retain high-performing teams.
- Exceptional leadership, communication, and conflict-resolution skills.
- Passion for hospitality and delivering memorable guest experiences.
- Strong organizational and problem-solving abilities.
- Experience with POS systems, scheduling software, and inventory management.
- Ability to work evenings, weekends, and holidays as business needs require.
Preferred Qualifications
- Experience managing an independent or chef-driven restaurant.
- Wine, beer, or spirits knowledge and certifications are a plus.
- Experience with private events, catering, or community engagement.
Success Measures
The successful MP will be evaluated on:
- Guest satisfaction and online reputation
- Employee engagement and retention
- Sales growth and profitability
- Labor cost management
- Service quality and operational consistency
- Team development and leadership effectiveness
What We Offer
- Competitive salary - $90,000
- Performance-based bonus opportunities - 5% of profit paid quarterly based on reviews, Labor and COGS management
- Paid time off – 2 weeks after a year
- Dining privileges
- Professional development opportunities
- Opportunity to play a meaningful leadership role in an independent, locally owned restaurant where your ideas and contributions directly influence the success of the business.