General Manager

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General Manager

Salary Range: $55,000.00 To $68,000.00 Annually

Full-Time Salaried | Front of House | A Potomac Hospitality Group Concept | 2026

What You Will Be Responsible For

• Lead the FOH team with clarity and consistency — from Shift Leaders to front-line crew
• Own the Cousin Experience from the moment a guest walks in to the moment they leave
• Implement and sustain the “Hey Cousin” culture across every shift, every team member, and every interaction
• Manage daily operations including opening and closing procedures, staffing, pacing, and floor coverage
• Manage scheduling, timekeeping, and labor compliance through 7Shifts
• Lead all FOH onboarding, training, and ongoing crew development
• Drive daily sales performance by coaching the team on upselling, suggestive selling, and maximizing check averages
• Train crew members on how to earn more through exceptional service, upselling, and tip-generating behaviors — and hold the standard once they know it
• Oversee cash handling, daily sales reporting, and POS reconciliation through Toast
• Serve as the primary liaison between the FOH team and PHG leadership
• Partner with the Executive Chef on service flow, kitchen communication, and ticket execution
• Conduct team check-ins and formal performance reviews; deliver corrective action when needed
• Monitor and respond to guest feedback with urgency, warmth, and professionalism
• Maintain compliance with all food safety, sanitation, and labor standards
• Support catering operations and special programming as directed

The Culture You Will Carry

At Ruby’s, the Cousin Experience is not a tagline — it means every guest is greeted with intention, served with care, and sent home feeling seen. The General Manager is the person responsible for ensuring that experience does not vary by shift, by season, or by floor activity.

Our four Core Values guide everything:

• Generous Spirit — You give warmth before it is asked for
• Cultural Integrity — You understand what Ruby’s represents and you protect it
• Vibe Curator — You read the room and adjust without being told
• Always Ready — You are prepared, present, and never caught off guard

The GM does not just know these values. The GM lives them in plain sight of the team, every day.

What We Require

• 5 or more years of restaurant management experience in a high-volume or fast-casual environment
• Demonstrated ability to build, develop, and hold accountable a service-oriented team
• Proven experience managing cash, daily reconciliations, and financial reporting with full integrity
• Experience driving sales through coaching, upselling strategy, and team motivationAble to maintain professional boundaries with staff — warm and accessible, while holding authority without compromise
• Able to make difficult decisions and stand behind them, including performance conversations and corrective action
• Experience with Toast POS and 7Shifts preferred; proficiency with scheduling and reporting systems required
• Working knowledge of food safety and sanitation standards
• Strong communicator — with guests, with crew, and with ownership
• Bilingual English and Spanish a strong plus
• Personal and professional references required; background screening required

How We Lead at Ruby’s

• Does not allow personal relationships with team members to compromise standards or decision-making
• Follows and enforces systems consistently — not selectively
• Handles money, information, and responsibility with complete integrity
• Communicates transparently with ownership and escalates concerns early
• Understands that the team’s trust is earned through consistency, not popularity

Compensation and Schedule

• Full-time salaried, $55,000 – $68,000 based on experience
• Performance-based bonus tied to daily sales targets, check average growth, and guest experience metrics — the stronger the team performs, the more you earn
• Includes days, evenings, weekends, and holidays as the operation requires
• Benefits package available

Physical Requirements

This role requires the ability to stand for extended periods, move quickly through a high-volume service environment, and remain composed and effective during peak rushes. Ruby’s is a fast-moving kitchen and dining operation.