General Manager

• Drive stellar operational performance at the single-unit restaurant level
• Oversee the entire restaurant
• Recruit and hire Managers and Team Members
• Lead team development and instill the Dillas culture
• Motivate the team to achieve financial and operational metrics
• Set daily direction and lead energetic pre- and post-shift meetings
• Set goals, empower the team, and provide opportunities for success
• Define standards through training, coaching, and clear expectations
• Give and seek feedback using an open-door communication approach
• Follow up on goals, identify root causes, create improvement plans, and celebrate successes
• Deliver high-performing shifts focused on good food, good people, good times, hard work, and cleanliness
• Use company-provided tools and materials to train, coach, and run shifts
• Lead by example as a hands-on working manager and maintain an immaculately clean restaurant
• Drive shift measures including cleanliness, speed of service, training, food cost, and labor
• Advocate for customers and communicate customer needs to team members
• Prioritize team and customer safety
• Build an enthusiastic culture with accountability
• Ensure rules and procedures are followed
• Manage and improve the restaurant P&L
• Plan for consistency and stability and anticipate internal and external business impacts
• Complete administrative work efficiently and accurately
• Train team members on proper Dillas procedures
• Motivate, appreciate, acknowledge, and recognize team performance
• Support Dillas marketing, sales, and promotional efforts
• Build lasting community relationships and partnerships
• Execute caterings and onsite events while growing the brand locally

Requirements

• Minimum of High School Diploma or equivalent required; some College preferred
• Must be 18 years of age or older
• Proficient in a variety of technology systems, especially Google Suite (docs, sheets, slides)
• On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds
• May be required to kneel, bend or stoop, ascend or descend stairs, reach and grasp objects
• Ability to recruit, hire, onboard, train, coach, empower, and develop Managers and Team Members
• Ability to manage financial and operational metrics, including P&L, food cost, and labor
• Ability to execute administrative work efficiently and accurately

Core Competencies

Demonstrates strong leadership in managing restaurant operations, focusing on team development, financial performance, and customer satisfaction. Proficient in training and coaching staff while maintaining high standards of cleanliness and service.

Highest-signal resume keywords

• Restaurant Operations Management
• Team Development and Training
• Financial Metrics Management
• Customer Advocacy
• Administrative Efficiency

Hard Skills

• P&L Management
• Food Cost Management
• Labor Management
• Training and Coaching
• Operational Metrics Analysis

Soft Skills

• Team Motivation
• Open-Door Communication
• Feedback Seeking
• Cultural Leadership
• Community Relationship Building

Industry Keywords

• Restaurant Performance
• Shift Management
• Customer Safety
• Administrative Work
• Dillas Procedures

Tools & Technologies

• Google Suite