General Manager

About The Role
As the General Manager of My Place Hotel, you will lead a small yet dynamic and complex business. This role is perfect for someone who enjoys wearing many hats and thrives in a hands‑on environment. With a small team of employees, you will be involved in every aspect of hotel operations, from strategic planning to daily guest interactions. It is a role for a leader who takes pride in ensuring the hotel runs efficiently.

Location

My Place Hotel – Billings, MT

What You'll Do

• Strategic Planning: Lead the development and execution of strategies to drive the hotel's success and achieve long‑term goals.
• Human Resource Management: Oversee many aspects of HR, including hiring, training, scheduling, and managing a small, diverse team.
• Safety and Security: Ensure all safety protocols are followed to protect guests, staff, and property.
• Quality Assurance: Maintain high standards of quality across all areas of the hotel, ensuring guests receive the best possible experience.
• Property Maintenance: Oversee the hotel's maintenance and upkeep, ensuring everything is in working order and looking its best.
• Community Relations: Build and maintain positive relationships with the local community to enhance the hotel's reputation and drive business.
• Brand Loyalty: Foster a strong connection to the My Place brand by consistently delivering top‑notch service and amenities. Promote the My Place Hotels loyalty program Stay Rewarded to employees, guests, and community members.
• Accounting and Payroll: Manage the hotel's finances and cash handling to ensure accuracy.
• Sales and Marketing Support: Assist in driving sales and marketing efforts to promote the property and increase occupancy.
• Decision‑Making: Make informed decisions that impact the hotel's operations, staff, and guests.
• Communication: Serve as the central point of communication, ensuring that all staff are informed, motivated, and working together seamlessly.
• Competitor Awareness: Stay informed about local competition and adjust strategies to keep the hotel ahead in the market.
• Hands‑On Management: Be ready to step in and perform any role within the hotel, including front desk, guest services, night audit, housekeeping, maintenance, shuttle driving, and delivering breakfast‑in‑bed.

What We're Looking For

• Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications.
• Strong Communication Skills: Excellent written and verbal communication skills to interact effectively with staff, guests, and community members.
• Organizational Abilities: Strong multi‑tasking and organizational skills to keep the hotel running smoothly.
• Technical Understanding: A good grasp of engineering principles to oversee maintenance tasks.
• Dependability: A reliable, professional approach, with consistency and dedication.
• Attention to Detail: A meticulous eye for detail to enforce brand standards.

Physical Demands

Ability to drive a vehicle and travel by airplane. Ability to inspect all areas of the hotel premises. Capable of assisting guests in emergency situations. Willingness and ability to perform the duties of any hotel position.

Licenses or Certification

• Valid driver's license
• Insurability for driving

Education and/or Experience

Bachelor's degree

Supervisory Responsibility

As the General Manager, you will supervise and lead all hotel staff.

Travel

Occasional overnight travel will be required.

Safety Requirements

Must be aware of and conform to all safety requirements when in the facility, operating motor vehicles, or performing duties in the field for the company.

Benefits

• Competitive Pay: $70,000 - $90,000
• PTO
• Health Insurance
• Direct Deposit
• Cross‑Training
• Growth Potential

Why Join Us?

This is a unique opportunity to take charge of a hotel with a hands‑on approach, managing everything from the big picture to the small details. If you're excited about leading a team and playing an active role in every aspect of hotel management, we encourage you to apply.

Apply today to make My Place Your Place!
Salary: $70,000 - $90,000 per year

Job Posted by ApplicantPro