General Manager - BFS Foods #65

Job Details

Job Location: 65 - BFS Foods - Washington, Sunoco - Washington, PA 15301

Benefits

• Health Insurance
• 401(K) Matching
• Paid Time Off
• Disability Insurance
• Opportunities for Advancement

Position Title

General Manager

Reports To

District Manager

Primary Purpose of Job

The General Manager is responsible for the entire store operations in conjunction with the District Manager, including program execution and product implementation along with maximizing store efficiencies, inventory control, food services, ordering, receiving and rotation of products, quality of raw and finished products, sanitation and preparation schedules, inspections and follow‑up in the assigned store.

The job requires an understanding of all store operations, the ability to serve as the Senior Management Person, and the willingness to accept responsibility for the store and to take actions in the best interest of the store, its employees, and meet operational guidelines established by BFS Foods.

Duties and Responsibilities

Customer Service

• Provides top quality, fast, efficient, and friendly service.
• Demonstrates excellence in customer service.
• Ensures GUEST program compliance with every customer.
• Understands the needs of customers and tailors service to customer needs.
• Handles customer complaints and ensures complete satisfaction at store level.
• Adheres to dress code; maintains uniform and nametag; ensures employees do the same.

Human Resource Management Duties

• Recruit, train, develop and evaluate employees of the store to properly execute programs and food service safety procedures.
• Demonstrates effective behaviors.
• Coaches store employees.
• Creates a positive store culture by treating employees fairly and with respect.
• Ensures consistent quality of food service with proper training and communication to employees.
• Tactfully counsels and disciplines employees in violation of Company policy, in accordance with BFS disciplinary guidelines.
• Performs performance appraisals for all store personnel.
• Schedules and conducts all store meetings.
• Invests in personal development of staff and yourself.
• Reports violations of attendance policy to Human Resources.
• Ensures proper handling of all accident and injury forms.

Scheduling

• Accepts responsibility for store performance and for covering all shifts at all times.
• Responsible for development of store schedules to assure proper labor is allocated to the food service operation to meet maximum efficiencies and company labor hour guidelines.
• Responsible for scheduling cleaning tasks to meet local, state and company sanitation standards.
• Responsible for creating preparation schedules to meet customer demands.
• Supervises and delegates work fairly and objectively; ensures a smooth workflow; meets deadlines.

Ordering / Receiving Products

• Responsible for product ordering, including entering build‑to’s in the order book, scanning and transmitting order when assigned.
• Responsible for adjustments to minimum and maximum levels in the POS system for all food service products as they relate to the creation of automatic ordering, where applicable.
• Responsible for assuring orders are ready for placement at telemarketer designated time.
• Responsible for ensuring all products are received according to Company policies for temperatures and quality.
• Responsible for alerting Management of any food product problems.

Merchandising

• Attains objectives for all categories, using information pertaining to sales, waste and profitability.
• Checks and maintains signage.
• Ensures promotion awareness through proper signage and merchandising.
• Checks and maintains food service area appearance.
• Follows food service sanitation standards; including restrooms.
• Maintains proper promotional pricing.
• Ensures all regular pricing is current and up to date.

Inventory / Cost Control

• Follows guidelines for inventory control in accordance with the BFS Operations Manual.
• Checks and adjusts food service ordering build‑to’s, spoilage sheets, ordering, etc.
• Performs weekly and month end inventories on all cost accounting items, where applicable.
• Responsible for preparation of food service products for physical inventories.
• Responsible for watching security systems videos periodically.
• Performs periodic cash audits to ensure proper cash levels.

Product Promotions and Roll‑outs

• Stays current with all communications, email, store alerts and communicates to employees all pertinent information.
• Responsible for execution of all corporate promotions, product roll‑outs, process changes and training of each.
• Follows guidelines for inventory control in accordance with the BFS Operations Manual.

Sanitation

• Maintains acceptable health and sanitation results from local and state inspections.
• Compiles, updates and follows up on food service area duty and housekeeping lists according to standards set in Operations Manual.
• Ensures all employees are following wash hand and glove policies.
• Responsible for store level procedures to check and document all dates and temperatures on each shift.
• Completes daily inspections of all food service products and areas to assure Company procedures, recipes and specifications are being met for food service.
• Ensures proper garbage disposal and recycling requirements are met for food service.

Accounting

• Prepares invoices for posting.
• Checks shift audit sheets.
• Verifies cash drops, charges, credit cards and voids.
• Prepares daily bank deposits and deposits funds in local bank.
• Enters all proper information in the back‑room PC and transmits to home office.
• Organizes and sends all required information to home office and files store copies.
• Reviews monthly margin analysis sent from home office.
• Reviews weekly period profit analysis sent from home office.
• Reviews the Western Union and Lottery statements monthly.
• Reviews and submits daily and weekly sales analysis from branded fast food to home office.
• Ensures that all payroll information is submitted timely and accurately.

Relationships

Inside the store: all levels of management team, store employees, customers, and vendors.

Essential Functions

• Prepare food quickly and accurately according to company standard.
• Provide fast and friendly service to each customer.
• Cooperate with and interact in a productive way with fellow employees.
• Manage multiple tasks and employees; direct teamwork on and between shifts.
• Work to improve store environment.
• Learn and work on a computer.
• Stand for periods up to 8 hours.
• Enter and work in freezer (0°F) up to 10 minutes at a time.
• Enter and work in cooler (36-40°F) up to 45 minutes at a time.
• Work more than nine hours at a time.
• Read, understand, write and communicate in English.
• Perform mathematical calculations for change, checkout and vendor check‑in.
• Check identification and pricing of merchandise.
• Stock shelves and coolers.
• Retrieve merchandise for customers.
• Tolerate exposure to cleaning products and sanitizing solutions.
• Change gas price signs.
• Lift, carry and push up to 50‑pound items several times per shift.
• Operate electronic cash register and other equipment.
• Sweep and mop floors, dust shelves, remove and transport trash containers to outside bin.
• Clean parking lot and grounds surrounding the store.

Work Hours

The Manager position is a full‑time salary position based on a 50‑hour regular workweek. As a manager, it may be necessary for you to work above scheduled hours. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technical development). Perform such similar, comparable or related duties as may be required or assigned.