Overview
As a SONIC Drive-In restaurant General Manager, you lead the team to deliver a clean, safe and efficient food service experience and ensure customers have an excellent experience. This is a full-time opportunity and offers benefits.
Responsibilities
- Manages, trains, monitors and coaches Crew/Team members, Carhops and Skating Carhops
- Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
- Adheres to and monitors employee compliance with the drive-in employee handbook, policies and practices
- Performs restaurant opening and/or closing duties
- Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
- Monitors and maintains restaurant inventory levels; places orders for food, paper and other supplies within cost control procedures
- Completes and maintains all drive-in restaurant employment related records and payroll records
- Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times
- Immediately and respectfully resolves guest requests; reports guest complaints to the immediate supervisor and assists in resolving such complaints
- Interviews and hires restaurant crew and management team members to achieve proper staffing levels
- Prepares all necessary operational reports; develops appropriate action plans to resolve unfavorable financial and/or sales trends
- Develops and implements a marketing plan
Qualifications
Prior experience as a restaurant general manager, catering manager, operations manager, supervisor, shift lead, restaurant assistant general manager is helpful to your success at this job.
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