# General ManagerS-Bee Cave (1453)## Job Description**GENERAL MANAGER – SCHLOTZSKY’S****DUTIES AND RESPONSIBILITIES :****Financial*** Effectively communicates budget variances.* Communicates financial goals to the management team and employees and provides direction to achieve those goals.* Uses proper planning and formulates realistic goals for achieving budgeted financial results.* Executes proper security and cash handling and control procedures and hold managers and cashiers accountable to adhering to policies and procedures.* Performs or delegates daily and weekly inventories accurately and timely.* Performs accurate end-of-period inventories.* Places food, produce, paper, and supply orders in a timely manner to ensure proper levels are maintained at all times.* Consistently maintains labor, food and supplies costs within budget.* Utilizes and maintains all reporting and tracking systems for financial results.* Maintains high level of integrity in all financial reporting.**People Development*** Provides clear direction and leadership to all managers and employees during each shift.* Serves as a role model to all employees and managers by setting the example and maintaining professionalism in the restaurant.* Promotes an "Open Door Policy" in the restaurant and is accessible to all employees.* Interviews hourly employee candidates and makes hiring decisions.* Conducts new hire orientation and on-boarding.* Submits hourly employee new hire paperwork, New Hire/Change Forms, Termination Notification Forms, and bi-weekly payroll spreadsheets to Payroll and/or Human Resources in a timely manner.* Ensures that systems, materials and people are in place to provide for quality employee training. Utilizes the company specific hourly training programs.* .* Provides clear goals and expectations to the management team through ongoing communications and weekly meetings.* Prepares and executes monthly management schedules that ensure proper management coverage to execute quality operations.* Assists the Director of Operations with interviewing management candidates as requested.* Conducts shadow management and related training programs for Managers-In-Training as assigned.* Develops managers to operate a shift at or above Company standards through ongoing training and coaching.* Sets professional development goals for each manager assigned to restaurant and conducts performance appraisals on an annual basis and intermittently as needed.* Coaches, counsels, and properly documents performance, attendance, or behavioral issues encountered with management and hourly employees.* Maintains proper employee staffing levels in the restaurant at all times.* Reviews and approves hourly employee performance appraisals.* Reviews and approves hourly employee performance counseling and terminations.* Operates the restaurant with uncompromising integrity and superior credibility, adhering at all times to Schlotzsky’s policies and procedures.**Operational Procedures****Quality, Service and Cleanliness*** Maintains all areas of the restaurant at or above all cleanliness standards or delegates responsibility to managers who are properly trained.* Executes or delegates the completion of QSC Sales Drivers, Ready for Business, Restroom, and Bakery checklists each shift.* Holds managers and employees accountable for compliance with uniform and grooming standards at all times.* Ensures that all standards and procedures for recipes and food quality are consistently met.* Ensures proper sanitation procedures are adhered to at all times.* Maintains positive relationship with local health and sanitation officials and follows up immediately on any issues.* Monitors and holds managers and employees accountable for established speed of service standards in the restaurant and drive-thru.* Performs quarterly full QSC audit on the restaurant.* Ensures that guests are treated in a courteous and friendly manner.* Follows up on all guest issues and ensures that they are resolved in a professional and timely manner.* Executes dining room management functions and guest interaction throughout shifts and holds managers accountable for doing the same.* Operates restaurant in a manner that displays an uncompromising attitude toward guest satisfaction.**Facilities*** Maintains equipment in proper working order.* Ensures smallwares supplies are adequate for execution of operations.* Ensures that needed equipment and facility repairs are taken care of in a timely manner.* Performs or delegates preventive equipment maintenance on a timely and consistent basis.* Executes restaurant upgrades and enhancements as directed by Director of Operations.* Ensures that managers and employees adhere to safety and security measures consistent with Company standards.**Marketing*** Executes all national and Company-sponsored marketing events and promotions.* Is aware of and participates in local community and civic events.* Maintains involvement in local chamber of commerce, charities and civic organizations.* Promotes internal marketing through suggestive selling, sampling and positive guest interaction.**General and Physical Requirements*** Majority of job responsibilities must be performed standing or walking during typical 10-hour shift.* Frequently walks in and around the restaurant to interact with employees and monitor customer satisfaction.* Frequent bending, stooping, reaching, pushing and lifting.* Uses a keyboard on a daily basis to enter information into a computer.* Must be able to lift up to 50 pounds.* Must be capable of performing any duty of any employee while training or while covering staffing needs.* Must have transportation to make bank deposits, deliver orders, or run errands as needed; driving record must be acceptable.* Performs additional duties as assigned.*This is for a position at a Schlotzsky’s corporate location*
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