General Manager – responsible for overseeing the restaurant’s operations, ensuring fast, accurate customer service, and maintaining profitability.
Duties and Responsibilities
- Manages a staff that includes Assistant Managers and approximately 15–30 employees, depending on location.
- Assigns, oversees, and evaluates work for compliance.
- Manages hiring, training, evaluating, discipline, and termination of employees.
- Provides on‑the‑job training and coaching for new employees.
- Delegates responsibility for ordering, receipt, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies to minimize waste or theft.
- Assists in the supervision, preparation, sales, and service of food.
- Forecasts food items by estimating consumption per shift.
- Supervises food preparation and service operations while on duty.
- Assists team members during rush periods to maintain restaurant efficiency.
- Assists team members by greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and accuracy.
- Ensures every customer receives world‑class customer service.
- Completes daily food preparations including meat and vegetable slicing, portioning, and rotating products.
- Executes systems and procedures with 100% integrity and completeness.
- Completes daily, weekly, and periodic paperwork accurately.
- Controls inventory using weekly inventory systems and maintains regular ordering schedules.
- Conducts weekly manager meetings.
- Audits systems and procedures as well as end‑of‑shift paperwork.
- Completes preventative maintenance and upkeep on store equipment and supplies.
- Responsible for 100% of the cash drawers during the shift.
- Manages deposits and changes orders per Deposit Operating Procedure.
- Performs other related duties as required.
Knowledge, Skills, Abilities & Work Environment
- Ability to use basic math, addition, subtraction, and understand basic fractions.
- Required to stand for long periods, walk, sit, use hands, reach with hands and arms, talk, listen, maintain visual acuity.
- Occasionally required to climb, balance, stoop, kneel, crouch or crawl, and lift up to 50 pounds.
- Reasonable accommodations may be made for individuals with disabilities.
- Employee occasionally exposed to mechanical parts; moderate noise level in environment.
Benefits
- Competitive salary based on experience.
- Top‑performing General Managers may earn up to 13% periodic, metric‑based bonuses on store performance.
- Benefits including PPO Medical, PPO Dental, and Vision.
- Paid time off (PTO).
- Employee meal benefit program.
- Opportunities for career advancement to Area Manager or Director of Operations.
Career Development
- Career development programs provide mentorship and support from supervisors and HR.
- Increase pride and ownership of your own location.
- Develop and enhance leadership and management skills and experience.
- Potential to advance to Area Manager or Director of Operations within the organization.
Requirements
- Willingness to work overtime, holidays, weekends, and days off as business dictates.
- Must be at least 18 years of age.
- Must have reliable transportation.
- Must possess the physical stamina to work 50–80 hours per week.
Qualifications
- Minimum age 18.
- Reliable transportation.
- Physical stamina for 50–80 hour work weeks.