General Manager

Fully Onsite | $80,000–$100,000

Position Summary

We are seeking an experienced and highly polished General Manager to lead the day-to-day operations of a high-end hospitality organization. This individual will be responsible for owning the P&L, leading and developing the team, maintaining exceptional operational standards, and delivering a consistent five-star guest experience .

The ideal candidate is a confident, hands-on leader who understands that luxury service is built through culture, training, attention to detail, and accountability. This person will also work closely with the Sales & Marketing team to plan and execute events, drive engagement, and create memorable experiences for guests.

Key Responsibilities

• Own the overall P&L and financial performance of the operation, including budgeting, labor costs, revenue, and profitability.

• Lead, coach, and develop a high-performing team while establishing a culture centered around exceptional service and professionalism .

• Set and maintain elevated operational and hospitality standards to consistently deliver a five-star guest experience .

• Develop and implement comprehensive staff training focused on service excellence, guest interaction, facility standards, and overall customer experience.

• Partner with Sales & Marketing to coordinate events, private functions, promotions, and guest experiences that drive revenue and brand awareness.

• Oversee daily operations, staffing, scheduling, inventory, facility presentation, and service execution.

• Monitor customer feedback and operational metrics, identifying opportunities to continuously improve the guest experience.

• Hold department leaders and staff accountable for performance, service standards, and organizational expectations.

• Build strong relationships with customers, partners, vendors, and internal leadership.

• Serve as a visible and engaged leader who sets the tone for the entire organization.

Qualifications

• 5+ years of progressive leadership/General Management experience , preferably within upscale hospitality, restaurants, private clubs, resorts, or other high-touch service environments.

• Proven experience owning and managing a P&L with a strong understanding of financial performance and operational metrics.

• Demonstrated ability to lead, coach, and develop teams in a high-expectation environment.

• Strong background in hospitality, customer experience, and service excellence .

• Experience planning and executing events in partnership with Sales & Marketing teams.

• Exceptional communication, interpersonal, and organizational skills.

• Highly polished, professional presence with a guest-first mindset .

• Strong business acumen with the ability to balance exceptional service with profitability.

• Ability to operate effectively in a fast-paced, high-accountability environment.

What We’re Looking For

This is not simply an operations role — we are looking for a true hospitality leader who understands what it takes to create a five-star experience from the moment a guest arrives until the moment they leave. The successful candidate will be highly visible, detail-oriented, commercially minded, and passionate about building a culture where exceptional service is the standard, not the exception .


#LI-ONSITE #LI-SH1 #INSEP2026 #hospitality #gm #generalmanager #winery #leadership #training #new #career #opportunity #newopportunities