ProKel Mobility is seeking a dynamic, hands‑on General Manager to lead our 20‑bus paratransit operation. This role is a key driver of safety and customer service, ensuring the fleet runs smoothly and passengers are well served.
Core Responsibilities
Safety, Training & Compliance
DOT Oversight: Maintain 100% compliance with Department of Transportation (DOT) regulations, specifically managing the drug and alcohol program and random testing pools.
Accident Investigation: Lead investigations for all on‑road incidents, conduct root‑cause analyses, and implement corrective actions to prevent recurrence.
Training & Onboarding: Lead recruitment, interview, and classroom/behind‑the‑wheel training for all new operators, ensuring all staff meet ProKel’s rigorous safety benchmarks.
Operations & Administration
Payroll Management: Oversee weekly and bi‑weekly payroll processing, ensuring accurate hours tracking and compliance with labor laws.
Client & Passenger Relations: Serve as the face of ProKel Mobility to contract holders and the community, resolving passenger complaints with empathy and professionalism.
Employee Engagement: Foster a culture of “Safety First” while maintaining high morale and low turnover among the driving team.
Performance Metrics
Monitor KPIs including on‑time performance and miles between preventable accidents.
Ensure the 20‑bus fleet is staged and ready for service daily.
Candidate Profile
Must‑Haves:
Experience: At least 3–5 years in transportation management, specifically within paratransit or non‑emergency medical transportation (NEMT).
Regulatory Knowledge: Deep familiarity with FTA/DOT drug and alcohol regulations and ADA requirements.
Tech Savviness: Proficiency in dispatch software and payroll/HRIS systems.
Leadership: A servant‑leader mentality, willing to jump in and assist whenever a challenge arises.
ProKel Mobility is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
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