General Manager PositionThe General Manager is responsible for overseeing the daily operations of a Dunkin' Donuts restaurant, ensuring exceptional guest service, operational excellence, profitability, and team development. The General Manager leads and motivates the team to deliver high-quality food and beverages while maintaining company standards, cleanliness, and a positive work environment.Operations ManagementOversee all daily restaurant operations, including opening and closing proceduresEnsure consistent execution of Dunkin' brand standards and policiesMonitor food quality, speed of service, and guest satisfactionMaintain cleanliness, sanitation, and safety standards throughout the restaurantEnsure compliance with health department regulations and company proceduresTeam LeadershipRecruit, hire, train, and develop crew members and shift leadersCreate employee schedules based on business needs and labor goalsCoach and motivate employees to achieve performance expectationsConduct performance evaluations and provide ongoing feedbackFoster a positive, team-oriented work cultureFinancial ManagementManage inventory, food costs, labor costs, and overall profitabilityAnalyze sales reports and implement strategies to drive revenue growthControl waste and minimize operational costsEnsure accurate cash handling and deposit proceduresCustomer ServiceDeliver exceptional guest experiences and resolve customer concerns promptlyBuild relationships with regular guests and maintain a welcoming environmentEnsure team members provide friendly, fast, and accurate serviceAdministrative DutiesComplete required paperwork, reports, and payroll tasksMonitor equipment maintenance and coordinate repairs as neededEnsure compliance with all employment laws and company policiesBenefits include salary starting at 40K+, bonus opportunities, paid training, health insurance options, and career advancement opportunities.Looking for Managers in the Tyler, Kilgore, Southwest Troup, Arlington and Troup Areas.Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Founded in 1950, Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories.
The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.