General Manager OpportunityFor over 50 years B Carlson Heating, Cooling, & Plumbing has proudly served the Albuquerque community with trusted HVAC and plumbing services. We are known for taking care of our customers, supporting our employees, and creating a culture where people can grow and succeed.We are looking for a General Manager who can lead the branch, inspire the team, and help take the business to the next level.This is a high-impact leadership role responsible for driving performance across all departments while building a strong culture focused on accountability, customer service, employee development, and growth.The Good StuffCompetitive base salary $100,000-$150,000 plus a bonus planMedical, dental, and vision insurancePet insurance and more...401k with 4% company matchPTO, paid holidays, paid wellness time, and paid parental leaveCompany vehicle allowanceOpportunity to lead a growing business with strong local brand recognitionWhat You'll DoLead the overall branch operation across HVAC, plumbing, customer service, dispatch, tech/install teamsBuild and maintain a high-performing leadership team focused on accountability, employee development, and resultsCreate a strong culture through daily huddles, team meetings, 1:1s, coaching, and employee engagementPartner with recruiting to ensure strong hiring pipelines across all departmentsEnsure all service, sales, installation, and operational processes are being followed consistentlyReview daily pace reports, KPIs, department scorecards, and branch financials to identify opportunities and challengesManage the P&L and ensure departments are meeting revenue, margin, and efficiency goalsMaintain strong customer satisfaction, online reviews, and NPS performanceResolve escalated customer concerns quickly and professionallyPartner with leadership on pricing, budgeting, vendor relationships, staffing, and growth initiativesOversee branch meetings, daily huddles, and weekly department meetings to ensure teams stay aligned and focusedDevelop future leaders and build a management pipeline for long-term successChampion the B Carlson brand and help create an outstanding experience for both employees and customersWhat You NeedHigh school diploma or GED requiredBachelor's degree in business or related field preferred, but not required5+ years of operations manager, general manager, or senior leadership experience requiredPrior experience in the home services industry is requiredExperience leading multiple departments and large teams is requiredStrong understanding of P&L management, KPIs, budgeting, and operational performanceExperience in a fast-paced, entrepreneurial environmentServiceTitan experience preferredStrong Microsoft Office skills, especially Excel and WordStrong communication, leadership, coaching, and problem-solving skillsAbility to build culture, hold teams accountable, and develop future leadersIf you are passionate about people, performance, and creating a world-class customer experience, we want to talk to you.